Overview
Wisconsin Veterinary Referral Center (WVRC), Waukesha location, is a 24/7 Emergency and Specialty Animal Hospital, dedicated to providing patients, clients, and referring veterinarians with the highest quality emergency and specialty veterinary medical care. WVRC offers a warm, friendly atmosphere where our main goal is to provide compassionate care to our patients and clients as well as offering outstanding customer service. The WVRC network offers services in Cardiology, Oncology, Radiology, Critical Care, Surgery, Anesthesiology, Internal Medicine, Ophthalmology, and Emergency across its other hospitals and is excited to continue expansion at each location.
Situated in a vibrant community known for its rich history, friendly neighborhoods, and beautiful parks. Waukesha offers a perfect mix of small-town charm and city amenities, with excellent schools, diverse dining options, and plenty of recreational activities. This location is ideal for veterinary professionals seeking a supportive work environment in a pet-loving community with access to both urban conveniences and outdoor adventures.
Requirements
Client Care SpecialistLocation: Waukesha, WISchedule: First Shift | 6am-3pm | 3 Weekdays Per Week & Every Other Weekend | Some Holidays Will Be RequiredCompensation: $17-21/hr+, Dependent on Experience Why Join Wisconsin Veterinary Referral Center in Waukesha?WVRC Waukesha is a 24/7 VECCS Level I Certified Emergency & Specialty Hospital where every team member plays a vital role in delivering exceptional patient care. As part of our collaborative, fast-paced team, you'll work alongside board-certified specialists, emergency clinicians, and experienced veterinary professionals who are committed to mentorship, teamwork, and continuous learning. Our brand-new, state-of-the-art facility provides the tools and resources you need to succeed, while our supportive culture encourages professional growth, celebrates every contribution, and empowers you to make a meaningful difference for pets and the families who love them every day. In your day-to-day, you will: Welcome our clients in a friendly, helpful, and compassionate manner Prepare and review documents and medical records accurately and completely Educate and advise clients regarding WVRC services and practices Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times Process invoices and payments accurately Update and maintain client/pet records and files in accordance with hospital legal requirements Assist with other administrative duties such as scanning, faxing, emailing, for example Support team to reach common goals Ability to recognize and seek guidance in all client-related cases where protocol does not apply Second Shift Client Care Specialist hours - 3pm-12am & will include every other weekend and a holiday rotation What You Bring: Excellent interpersonal skills and able to develop and maintain positive working relationships with others Have a fundamental knowledge of windows based computer programs Proven effective communication and the ability to multitask and prioritize Willing and able to provide exceptional customer service A motivated and dedicated individual who is self- motivated to provide exceptional service Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus. Perks & Benefits: Medical - Dental - Vision HSA & Flexible Spending Plan Options Paid Time Off 401k + company match Uniform Allowance Veterinary Service Benefits CE Allowance - Short & Long- Term Disability Options Onsite Veterinary Social Worker available to employees & clients Extensive training to all new (and existing) employees with our Learning & Development Trainers to advance their skills and career Referral Bonuses Being a part of a team of elite professionals who prioritize the needs of their patients WVRC believes that all veterinarians, pets and pet owners deserve exceptional experiences. Everything we do reflects this belief. We commit ourselves to acting with respect, honor and dignity toward our clients, colleagues and each other. Surrounding AreasWVRC Waukesha is within commuting distance of many veterinary professionals throughout Waukesha County and the greater Milwaukee area, including: Pewaukee Brookfield Hartland Wauwatosa Mukwonago West Allis Oconomowoc Milwaukee About Ethos Veterinary HealthEthos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.Join UsAt Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care!Equal Opportunity EmployerEthos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need. 11026604