Veterinary Practice Manager (Team Development and Hospital Operations)
510 9th Street , Benton City, WA, 99320 sunrisevetclinic.comOverview
We’re a 100% privately owned, high-touch small animal practice in the heart of Washington wine country, just minutes from the Tri-Cities. Our team, culture, and clients truly set us apart. We offer a 4-day work week (Tuesday–Friday) with no nights, weekends, or after-hours, because we genuinely value work-life balance. We’re committed to progressive, high-quality care while maintaining a compassionate, personal approach. Pets are family, and we treat every patient as our own while delivering an exceptional client experience. Our clinic is well-equipped to provide outstanding wellness, medical, dental, and surgical care for our patients.
Benton City offers a welcoming small-town feel just 15 minutes from the Tri-Cities. Surrounded by rolling hills and set along the Yakima River, it features scenic views and a relaxed pace. With over 300 days of sunshine each year, it’s easy to enjoy nearby walking and hiking. Located in Washington wine country, it’s also a great place to unwind after work.
Requirements
Full Time On-Site 4-Day Work Week We are a well-established single-doctor companion animal practice located just outside of the Tri-Cities, WA. We prioritize compassionate care, teamwork, ongoing professional development, and direct, respectful communication. Our culture values accountability and continuous improvement. Our core values guide everything that we do. We do the right thing, pay attention to detail, communicate directly and offer solutions, and focus on every pet, every time. Role Summary: The Veterinary Practice Manager will partner closely with the Medical Director to develop hospital systems, support team growth, and guide the practice’s long-term operational success. This is a hands-on leadership role for someone who has a track record of improving team accountability, developing people, and building efficient systems. Our ideal candidate will be comfortable setting clear expectations and addressing challenges early on. Schedule: Four days per week: Tuesday–Friday Hours: 7:00 am – 6:00 pm Compensation & Benefits: Salary: $35/hour depending on qualifications and experience Bonus: Annual bonus potential 401(k) with employer match Health, dental, and vision insurance Paid time off (PTO), paid holidays, and vacation pay Continuing Education stipend and leadership development Pet care discount Employee Assistance Program Uniform Allowance Key Responsibilities: HR and Team Leadership- Hire, onboard, and train new team members; coach CSR, technicians, and veterinary assistants Conduct performance reviews and accountability conversations Foster a collaborative, respectful, and engaged team environment Support staff growth, skill development, and continuing education Manage client relations professionally and promptly Ensure health, safety, and privacy protocols Align staffing with patient flow and service standards Hospital Operations- Manage daily workflow, staffing, and scheduling efficiency Develop and refine systems that improve workflow, communication, and consistency of care Maintain smooth day-to-day operations, facilities, and equipment maintenance Develop and execute strategic growth plans Ensure medical records standards and hospital protocols are followed Maintain regulatory compliance Financial & Performance (evolving)- Financial management currently overseen by Medical Director and veterinary CPA; the role may take on additional responsibilities in the future such as: Monitoring key metrics (revenue, payroll %, inventory, transaction charges) Purchasing and inventory oversight Creating action plans to improve financial performance Qualifications: Required- 2+ years of management experience in a veterinary environment Bachelor’s degree Preferred- Certified Veterinary Practice Manager (CVPM) LVT/RVT/CVT or equivalent valued Equivalent combinations of education, certification, training, and/or experience considered