Client Care Specialist

Client Care Specialist Valley Veterinary Emergency & Referral Center is a 24/7 award-winning veterinary hospital seeking experienced Client Care Specialists. Our center is a newly renovated, 13,000+ square foot facility with dedicated staff and state-of-the-art equipment (like digital radiography and endoscopy) to offer the highest level of emergency and critical care. Client Care Specialist | $16- 22/hr Location: Winchester, VA Full-Time | 3x12s  $16 - 22/hr  Join Valley Veterinary Emergency & Referral Center (VVERC), a 24/7 emergency hospital, where you’ll be the compassionate first point of contact for families in need. In this role, you’ll sharpen your client communication and emergency triage skills, support a fast-paced medical team, and provide empathetic, top-tier service when patients and clients need it most—making a meaningful impact every single shift. Pay & Benefits for Client Care Specialists $16- 22/hr Full-time benefits include: Medical, Dental, Vision 401(k) Paid Time Off  CE Allowance + Free VetBloom (RACE-approved CE) access Veterinary Technician scholarship opportunities VTNE and/or license reimbursement Uniform allowance Employee pet discount Disability & Life Insurance Schedule Three 12-hour shifts Weekends and holidays as needed Relief shifts available! Client Care Specialist Responsibilities Serve as the primary client contact with a warm, professional, and solution-oriented approach. Manage multi-line phones to schedule appointments, answer questions, take referrals, and provide updates. Greet clients and pets, maintain a clean and welcoming reception area, and address immediate needs. Confirm appointments/surgeries, give instructions, and document all client communications. Check in appointments, drop-offs, emergencies, and surgeries; ensure accurate patient and referral information. Prepare necessary forms, charts, and patient folders, and organize records and attachments. Review discharge instructions and invoices with clients and complete checkout. Address client concerns or complaints professionally and in line with hospital policies. Process payments and insurance financing while maintaining confidentiality; assist with daily accounting tasks. Follow up on outstanding invoices or deposits. Schedule efficiently for multiple doctors and locations; manage voicemails, no-shows, and cancellations. Send and scan medical records, lab results, and referral documents; notify doctors of incoming reports. Keep client areas clean, stocked, and odor-free; clean up pet accidents and report facility needs. Operate standard office equipment and maintain organized physical and digital patient files. Support ongoing improvement of client service policies and workflows. Qualifications High school diploma or equivalent  Strong teamwork and communication skills Ability to work in a fast-paced veterinary environment About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together. Join Us At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care. Candidates can confidentially submit their CV to Sr. Talent Acquisition Partner Rachel Fazio at rsilvia@ethosvet.com  Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need