Overview
Blue Ridge Equine Clinic is located on the outskirts of Charlottesville in the foothills of the beautiful Blue Ridge Mountains. Charlottesville is a great small city with all the benefits of a college town. Home to the University of Virginia, there is a vibrant and eclectic community with lots of opportunities for entertainment and interaction. There are plenty of great restaurants and music venues nearby as well as Shenandoah National park for hiking and camping. Wine, beer, and spirits are all produced locally and have received national recognition for their quality. Charlottesville has a well-established horse community with beautiful farms dotting the countryside in the surrounding counties making it an ideal place for anyone with equestrian interests to settle down. All these things combine to provide the perfect environment for anyone who loves the outdoors, the arts, great food or just being part of a connected community.
In operation for forty years, Blue Ridge Equine Clinic is superbly equipped to handle all of your horse's routine, emergency, and surgical needs. With well over 100 years of combined equine veterinary experience and the most up-to-date knowledge and equipment, our seven equine veterinarians, equine surgeon, and full staff are uniquely positioned to serve Central Virginia and the Shenandoah Valley.
Requirements
About us: At Blue Ridge Equine Clinic, we believe that thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose – and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us. As a veterinary professional at Blue Ridge Equine Clinic, you can expect the freedom to do your best work with the tools and resources to support your career growth. Plus, you’ll have a full network of support—from local team leaders, veterinary experts, and a dedicated Support Center that’s here to help. Your voice matters here. Your work has a purpose, and we’re here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you. Job Summary: As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you’ll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners. Pay Range: $16.00-$18.00 based on experience Key Responsibilities: Client Communication & Scheduling: · Answer calls and emails promptly with professional, friendly service · Schedule appointments based on client needs and veterinarian availability, including forward booking · Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track · Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments Client Relations & Service: · Greet clients warmly and ensure a positive experience throughout their visit · Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team · Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor · Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives Managing Patient Information & Technology: · Update client and patient records in our practice management system with accuracy and efficiency · Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims · Maintain organized records of client communications and appointments to streamline operations Support the Medical Team & Practice Operations · Provide clients with accurate post-visit instructions, including medication schedules and follow-up care · Help maintain a clean, organized reception area and assist with daily practice operations as needed · Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store Qualifications: · High school diploma or equivalent work experience required · Excellent communication skills and a strong desire to provide compassionate, client-focused service · Prior customer service experience, preferably in a veterinary or healthcare setting · Basic proficiency with technology, including scheduling software and online communication platforms · Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods. Working Conditions: · Must be able to work in a fast-paced, dynamic environment. · Occasional lifting up to 40 pounds independently and physical tasks may be required