Veterinary Client Service Representative

Veterinary Client Service Representative Animal Wellness Center | Crozet, VA At Animal Wellness Center, we're dedicated to providing compassionate, high-quality veterinary care for pets and the people who love them. Our close-knit team takes pride in creating a welcoming, supportive environment where clients feel cared for and every patient receives exceptional attention. We're looking for a friendly, organized, and service-focused Veterinary Client Service Representative to join our team. Whether you're an experienced veterinary CSR or bring exceptional customer service skills from another client-focused industry, we'd love to meet you. If you enjoy helping people, love animals, and thrive in a collaborative environment, we encourage you to apply! What You'll Do As one of the first people our clients interact with, you'll play an essential role in creating a positive experience for every patient and pet owner. Some of the responsibilities you will own in this role: Client Service Responsibilities Welcome clients and patients with warmth, professionalism, and compassion Answer incoming phone calls and schedule appointments efficiently Obtain and document accurate patient histories Process invoices and payments accurately Verify vaccination status and required testing Communicate patient arrivals and treatment needs with doctors and technical staff Prepare prescriptions, prescription diets, and over-the-counter products as directed by a veterinarian Maintain accurate medical records and client information Support daily hospital operations to ensure a seamless client experience This description is not intended to be an exhaustive list of responsibilities. Duties may change based on hospital needs. Preferred Qualifications Previous veterinary reception experience is preferred but not required Strong customer service experience in veterinary, medical, hospitality, retail, or another client-focused environment is welcomed Excellent communication and interpersonal skills Passion for providing exceptional client service Strong organizational skills with the ability to multitask in a fast-paced environment Comfortable learning new computer systems and technology High school diploma or equivalent Weekend availability as needed Ability to lift up to 30–50 pounds Benefits Competitive Compensation – $16.00–$22.00/hour, based on experience, skills, and qualifications. Comprehensive Training & Career Development – Gain access to ongoing learning opportunities and career growth programs. Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being. Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding. Generous Paid Time Off – Recharge with paid vacation and personal days. 401(k) with Company Match – Invest in your future with our retirement savings plan. About Animal Wellness Center Animal Wellness Center in Crozet, VA, provides a compassionate & empathetic healthcare environment that utilizes the best of traditional veterinary medicine and surgery, as well as integrative veterinary services.  Our passionate and hardworking team is committed to providing the best service to canine, feline, avian, and exotic pets. In addition to veterinary medicine, surgery, and dentistry, we provide holistic options for your pet, including acupuncture, herbal and nutritional therapies, chiropractic care, rehabilitation therapy, and therapeutic laser treatment. We are an environmentally conscientious center equipped with the latest advancements in innovative technologies for veterinary medicine including Digital Radiographs, an In-house laboratory, Pharmacy, Anesthetic Monitoring, and Pain Control for Surgical as well as Dental Procedures, Ultrasound, and Underwater Treadmill for Rehabilitation Therapy. Equal Opportunity Employer Policy Animal Wellness Center is an Equal Opportunity Employer and a member of E-Verify.  We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.