Veterinary Practice Manager

Full Job Description Animal Care Clinic is a busy 5 doctor practice and looking for a Practice Manager to lead our collaborative, innovative, and emotionally intelligent team! We are a fast paced, full service general practice, located in Round Rock, just minutes from the vibrant live music capital of the world, Austin, Texas. Position Overview: The Practice Manager, under direction of the regional support team and alongside the hospital leadership team, is responsible for leading the hospital in setting and achieving business, financial, and operational goals through the pathway planning process. This position is also critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication, creating operation efficiencies and problem solving to improve client service and employee engagement. Education and Experience: Preferred: CVPM, Bachelor’s degree in business or related field, or equivalent work experience Preferred: 3+ years managing a veterinary practice Sound judgment in decision-making Capable of leading, managing, and coaching staff at all levels Excellent interpersonal communication skills Demonstrated competence in budgeting and financial reporting, reading and analyzing a P&L statement Solid math and Excel/spreadsheet skills. Must be able to lift 40lbs without assistance and objects over 40 pounds with assistance Previous veterinary technician experience is a plus Operations: In partnership with other hospital leaders, ensure workflow is efficient and effective Initiates and leads programs to improve revenue, client retention and employee performance Makes informed decisions to ensure hospital meets annual revenue and EBITDA targets Reviews and analyzes KPIs to use for program and process development and improvements Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed Human Resources: Manages a team of employees Drives recruitment and hiring process for hospital, including writing creative posts, interviewing and partnering with Pathway recruitment team Maintains employee personnel files Conducts performance reviews for direct reports; guides review process for MD and Leads Holds leaders accountable for achieving milestones and personal goals Assists in the resolution of staff issues Trains staff in conflict-resolution techniques Oversees implementation of training and helps staff plan for continuing education Responsible for managing labor costs to budget Enforces hospital policies and procedures On-boards new employees; answers basic HR questions; manages terminations Measures and improves employee retention and engagement Initiates and manages payroll and related activities Finance and Accounting: Works with Pathway Operations and Finance teams in preparing and managing budgets Ensures the timely preparation of financial reports, as requested Monitors and collects on accounts receivable Maintains inventory to ensure adequate stocks of supplies are available and COGS goals are met Plans for periodic inventory audits and quarterly counts Assists in analyzing and interpreting financial data for management, with an emphasis on identifying problems, trends, and forecasting the financial consequences of alternative decisions Develops and maintains suitable procedures for handling cash and all other assets to protect the hospital against loss from negligence and theft Responds to inquiries and disputes from merchant services processor Equipment and Facility Maintenance: Works along side the Lead Technician to oversee the schedule for hospital maintenance Supervises all maintenance activities to ensure that hospital medical standards are met Orders and supervises storage of non-medical supplies Maintains a facility that is visually appealing to clients and staff Client Relations: Promotes a client-centered environment and facilitates programs and processes that meet clients’ needs Follows the hospital’s stated goals and methods for attracting and retaining clients Oversees the client complaint–resolution process Resolves financial problems with clients and collects on delinquent accounts and returned checks. Marketing: Promotes internal marketing programs to increase client/patient visitation rate and engagement Collaborates with Pathway Marketing to create, maintain and track campaigns Promotes campaigns through social media platforms such as Facebook Administrative: Leads Pathway Planning meetings Ensures that the hospital team receives the information they need to successfully contribute to the hospital’s one-year, three-year, and five-year goals Ensures Workers Comp procedures are followed Responds to employment claims Supervises usage of practice management software to ensure that client records meet the standards of care and service established by the practice management team. Performs Office Manager functions Culture and Work Environment: Communicates the practice’s values and mission to the team Motivates staff, and helps build and maintain morale Upholds core values and standards Holds regular staff meetings, including a component of mandatory training on standards of service and standards of care Promotes a cooperative working environment among staff members; understands the value of teamwork Is enthusiastically willing to perform as necessary to help the hospital function as a unit Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other members of the staff. We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits including medical, dental, vision, and life insurance, paid time off, continuing education, generous pet discounts, and much more!