Veterinary Client Service Coordinator

Are you passionate about pets, people, and providing exceptional customer service? Austin Urban Vet Center is seeking an enthusiastic, dependable, and compassionate Client Service Coordinator (CSC) to join our growing veterinary team. Whether you're looking for a full-time or part-time opportunity, this is your chance to become an important part of a close-knit team dedicated to delivering outstanding care to pets and their families in the heart of Austin. As the first point of contact for our clients, you'll help create a welcoming, positive experience while supporting our doctors, technicians, and hospital staff in a fast-paced, collaborative environment. About the Role The Client Service Coordinator serves as the face of our veterinary hospital, ensuring every client and patient receives a warm welcome and exceptional service from check-in through check-out. This role combines customer service, administrative support, client communication, scheduling, financial transactions, and compassionate care during both routine visits and difficult moments. Some of the responsibilities you will own in this role: Client Experience & Customer Service  Welcome clients, visitors, and patients with a friendly and professional demeanor   Provide exceptional customer service in person, over the phone, and via email   Listen empathetically and communicate clearly with clients   Assess client needs and direct them appropriately upon arrival   Maintain a calm, compassionate presence during emergencies and sensitive situations   Keep clients informed of appointment delays and wait times   Serve as a liaison between clients and medical staff   Provide emotional support and resources for grieving pet owners  Appointment Scheduling & Communication  Schedule, confirm, reschedule, and cancel appointments   Answer multi-line phone systems professionally and efficiently   Route emergency calls appropriately   Provide accurate appointment preparation instructions   Document client communications in hospital software  Medical Records & Administrative Support  Prepare and maintain medical records   Accurately enter client and patient information   Process emails, faxes, and correspondence   Ensure documentation is complete, accurate, and professional   Maintain organized records and hospital communications  Financial & Front Desk Operations  Process client payments and invoices   Maintain and reconcile cash drawer   Explain payment options, including CareCredit   Complete accounting logs and daily financial reconciliation   Assist clients with financing applications   Ensure accurate financial documentation  Hospital Support  Collaborate with veterinary technicians and doctors to optimize patient flow   Monitor lobby cleanliness and appearance   Assist with aftercare documentation and pet memorial services   Troubleshoot client concerns and seek solutions proactively Preferred Qualifications Required  High school diploma or equivalent   Excellent customer service and communication skills   Strong attention to detail and organizational abilities   Ability to multitask in a fast-paced veterinary environment   Basic computer proficiency   Strong problem-solving skills and sound judgment   Ability to accurately handle financial transactions   Dependable, punctual, and team-oriented   Legally authorized to work in the United States   Previous experience in a veterinary hospital, animal clinic, medical office, or healthcare setting   Experience with veterinary practice management software  This position is ideal for someone who is: Dependable – You consistently show up ready to support your team.  People-Oriented – You enjoy helping clients and building relationships.  Detail-Oriented – Accuracy and organization are important to you.  Compassionate – You genuinely care about pets and their families.  Team-Focused – You enjoy collaborating and contributing to a positive workplace culture.  Calm Under Pressure – You can remain professional and composed during emergencies and emotional situations. Benefits Paid time off Health insurance Dental Insurance Vision insurance Employee discounts Flexible schedules 401K with company match Training and Career development  About Austin Urban Veterinary Center Austin Urban Veterinary Center was founded to bring complete pet care to the dogs and cats of Austin, TX. In addition to traditional full-service veterinary services—allergies and dermatology, dental care, spay and neuter, diagnostics, nutrition, surgery, wellness, and vaccinations—we also offer more complete care for your pets with cold-laser therapy, acupuncture, dog boarding, and cat boarding, as well as doggy play care for those dogs that need a little more playtime during the day. Our team is an exceptional group of kind, compassionate, collaborative, and knowledgeable people who love pets as much as you do!  We take every step to give pets the best possible care and the first step is our wonderful staff. Austin Urban Veterinary Center is a proud partner of Innovetive Petcare. Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams.    Equal Opportunity Employer Policy Austin Urban Veterinary Center is an Equal Opportunity Employer and a member of E-Verify.  We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.