Overnight Weekend Veterinary Receptionist

Are you passionate about helping pets and the people who love them? We are seeking a friendly, dependable, and detail-oriented Veterinary Client Service Representative (CSR) to join our growing veterinary team. As the first point of contact for our clients, you’ll play an essential role in creating a welcoming, compassionate, and organized experience while supporting our veterinarians and technicians in delivering exceptional patient care. If you thrive in a fast-paced veterinary clinic, enjoy providing outstanding customer service, and have excellent communication skills, we’d love to hear from you! Schedule Friday–Sunday | 3:00 PM–3:00 AM Full-time weekend schedule Evening/overnight hours Emergency veterinary hospital setting Some of the responsibilities you will own in this role: Client Relations & Communication Greet clients and their pets with a compassionate, professional, and welcoming approach in a fast-paced veterinary emergency hospital. Answer incoming phone calls, respond to client questions, and provide exceptional veterinary customer service. Serve as a key liaison between clients, veterinarians, veterinary technicians, and referring primary care veterinarians (pDVMs). Provide timely patient updates and communicate care information under the direction of the veterinary medical team. Support clients with empathy and professionalism during stressful, emotional, and emergency situations. Financial Coordination & Client Education Collect deposits and process payments for emergency veterinary services, procedures, and hospitalization. Clearly explain estimates, pricing, payment policies, and financial requirements to clients. Educate clients about available third-party financing options, including CareCredit and Scratchpay. Review charges and perform basic financial audits to help ensure accurate and complete invoices. Appointment Scheduling & Patient Flow Schedule and coordinate emergency veterinary appointments, specialty consultations, rechecks, and patient visits. Triage incoming calls and assist with coordinating urgent patient admissions under established hospital protocols. Maintain accurate patient information and appointment details in the electronic medical record (EMR) system. Coordinate patient flow, client visits, and communication between the front desk and clinical teams. Patient Intake & Medical Records Complete and process patient intake forms, consent forms, treatment authorizations, and other medical documentation. Obtain and accurately enter client and patient information into the hospital’s EMR system. Maintain organized, accurate, and up-to-date veterinary medical records. Prepare documentation and paperwork for specialty procedures, hospitalized patients, and emergency cases. Veterinary Hospital & Team Support Maintain a clean, organized, and professional veterinary reception area and client lobby. Work closely with veterinarians, veterinary technicians, assistants, and other hospital staff to support efficient patient care and workflow. Assist with escorting clients and patients to exam rooms and coordinating patient visitation. Help ensure clear and timely communication between the front desk and medical team. Emergency Veterinary Support Remain calm, organized, and compassionate while assisting with emergency veterinary triage and patient intake. Prioritize incoming calls, client needs, and administrative tasks in a high-volume emergency environment. Prepare and manage documentation for emergency procedures, specialty services, and hospitalized patients. Support the veterinary team during urgent situations while maintaining excellent client communication. Preferred Qualifications Previous experience as a veterinary receptionist, veterinary client service representative, veterinary assistant, veterinary technician, or animal hospital receptionist preferred. Experience in a veterinary emergency hospital, specialty hospital, or fast-paced veterinary clinic is a plus. Strong verbal and written communication skills with a high level of empathy and emotional intelligence. Ability to remain calm, professional, and organized in high-stress or emergency situations. Ability to multitask and prioritize competing responsibilities in a fast-paced veterinary environment. Basic understanding of veterinary terminology, common medical conditions, and emergency presentations. Experience with veterinary practice management or EMR software; familiarity with Instinct or VIA is a plus. Comfortable handling financial transactions and confidently discussing estimates, payments, and treatment costs with clients. Strong attention to detail and ability to maintain accurate medical and financial records. Education & Physical Requirements High school diploma or equivalent required. Ability to stand and walk for extended periods throughout the shift. Ability to assist with and safely handle patients weighing up to 40 lbs. when needed. Ability to work effectively in a busy 24-hour or emergency veterinary hospital environment. Benefits Paid time off Health insurance Dental Insurance Vision insurance Employee discounts Flexible schedules 401K with company match Training and Career development  About Animal Emergency & Specialty Center - Chattanooga Animal Emergency & Specialty Center of Chattanooga is a 24-hour Emergency and Referral facility. We are a one-of-a-kind specialty animal hospital comprised of a cohesive group of experts who values teamwork and client experience. Our hospital is a neighborhood partner and a trusted resource that has the tools to provide advanced diagnostics, evaluation, and treatment.  We provide veterinary care in an environment rooted in comfort and compassion. Our hospital is comprised of a cohesive group of veterinarians who are board-certified, with advanced experience and training in a variety of areas: internal medicine, surgery, and oncology. We use state-of-the-art medical technology and fully equipped surgical suites, including an on-site CT scanner, digital X-ray, ultrasound, and endoscopy. Hear more about working with us from the team at Animal Emergency and Specialty Center of Chattanooga! Equal Opportunity Employer Policy Animal Emergency & Specialty Center of Chattanooga is an Equal Opportunity Employer and a member of E-Verify.  We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.