Overview
A journey awaits you at Patton Veterinary Hospital (PVH)—with our clients, patients, and within our team. For over 100 years, PVH has proudly served the community, continually growing and evolving. You’ll receive personalized, one-on-one mentorship in a supportive, collaborative environment. Through that mentorship, our low-stress approach, and advanced diagnostics, you’ll be equipped to guide your patients’ journeys as well. As an independently owned, six-doctor practice, PVH is built on the pillars of family, community, and environment—upheld by our core values. We’re expanding our services while providing both preventive and urgent care. Our facility includes digital radiology, ultrasound, an in-house lab (CBC/Chemistry analyzers, I-Stat, microscopes), digital dental radiography, high-speed dental equipment, and cold and surgical lasers.
Located in Red Lion, Pennsylvania, we are 20 minutes from the Maryland line and situated midway between Lancaster and Harrisburg. Philadelphia and Pittsburgh are also within driving distance.
Requirements
Do you have a passion for helping people just as much as helping animals? Are you the type of person who naturally makes others feel welcome, stays calm under pressure, and enjoys creating exceptional experiences? If so, we'd love to meet you! Patton Veterinary Hospital is seeking a full-time Veterinary Receptionist to join our fast-paced, multi-doctor veterinary team. As the first and last person our clients interact with, you'll play an essential role in making every visit welcoming, compassionate, and memorable. We believe our reception team is much more than "the front desk"—they are the face of our hospital. Every phone call, greeting, and conversation is an opportunity to build trust and provide outstanding hospitality to both our clients and their pets. We are a proud, independently owned practice embracing a culture that provides progressive care to pets in a low-stress manner while being a leader in our community. As an AAHA-accredited and Gold Certified Feline Friendly Practice, we strive to provide exceptional care from the moment a client walks through our doors. Qualified candidates: Create a warm, welcoming, and professional first impression for every client and patient. Deliver exceptional customer service while building lasting relationships with pet owners. Answer multi-line phones with confidence, empathy, and efficiency. Schedule appointments while helping clients understand our services and recommendations. Assist clients with financial conversations, estimates, and payment options with compassion and professionalism. Collaborate with veterinarians and support staff to ensure a seamless client experience. Remain calm and compassionate during emotional or stressful situations, including medical emergencies and end-of-life appointments. Help educate clients on hospital services, preventive care, wellness programs, and vaccine recommendations. Keep the reception area organized, welcoming, and reflective of our commitment to excellent service. We're Looking for Someone Who... Loves interacting with people and has a genuine passion for customer service and hospitality. Enjoys making others feel welcome and valued. Has an upbeat, positive attitude and thrives in a busy environment. Naturally takes initiative and enjoys solving problems. Can comfortably prioritize multiple tasks while maintaining attention to detail. Communicates professionally and compassionately, both in person and over the phone. Is adaptable and remains composed during busy or emotionally challenging situations. Works well independently while contributing positively to a collaborative team. Is comfortable learning new technology and has strong computer skills Is open to coaching, feedback, and continuous learning. Schedule Requirements Ability to work a combination of morning and evening shifts. Participation in a rotating weekend schedule (Saturday/Sunday). Our Core Values Every member of our team demonstrates: Compassion Empathy Integrity Team Player Adaptability