Client Service Coordinator (CSC, CSC Lead)

Are you a person that likes working with people, solves problems before others see them coming, brings people together, and has fun while still getting things done? Then now is the time to move on from the typical veterinary and front desk job to a dynamic position at the heart of our veterinary relief service, where your talents and skills can have a real impact. Lighthouse Veterinary Personnel Services provides clinics with both long- and short-term relief for DVMs, as well as offering a placement program for those seeking a permanent associate. We connect veterinarians with contracted clinics across Ohio, Indiana, and Western Pennsylvania who are seeking a change of scenery, additional work, or desire greater control over their schedules. We are looking for someone who thrives in a role with many moving parts, quickly builds strong relationships, and takes pride in being the glue that keeps our clients, doctors, and team connected. What You’ll Do • Coordinate schedules using our proprietary software for a team of relief veterinarians across multiple clinics & states • Serve as the primary point of contact for clients to maintain strong, existing relationships and build new ones • Anticipate needs, troubleshoot challenges, and confidently navigate last-minute changes • Communicate clearly and proactively with both clinics and our doctors • Administer operations including scheduling, logistics, documentation, and follow-up • Support onboarding of new clients and associates • Help strengthen client satisfaction and retention through exceptional service • There is opportunity for growth into managerial and other roles What Sets You Apart • You are personable, confident, naturally engaging, and quick to build trust • You know how to influence conversations and guide outcomes in a positive, professional way • You are a problem-solver who stays calm under pressure • You are organized and detail-oriented, without losing the human touch • You take ownership and initiative to make things better • You are adaptable in, and energized by a role where no two days look the same Qualifications • 2+ years of experience in customer service, coordination, scheduling, or administrative roles • Veterinary clinical experience is strongly preferred • Strong communication skills, both written and verbal • Comfortable balancing multiple priorities and shifting demands • Proficiency with computers – we use Google Workspace, Microsoft Office, and QuickBooks, and will train you on our custom scheduling software Why Join Us At Lighthouse, we’re proud of the relationships we’ve built -- with both our clients and veterinarians. Teamwork, trust, positive attitude, mutual respect, great communications and support define our office spirit. We are an important and proud part of the veterinary profession, with great doctors and great staff helping every day. Our client service coordinators are at the center of this culture. If you just thought, “That is exactly what I’ve been looking for!”, then we’d love to hear from you! Applicants please apply via Hound and/or send resume to BSG-HIRING@bindig.com