Client Service Representative

Grady Veterinary Hospital is excited to welcome a Client Service Representative to join our AAHA-accredited 24/7 emergency and general practice hospital located in Cincinnati, OH. With over 70 years of trusted service, we’re known for delivering high-quality, compassionate care to pets in urgent need. Our experienced support team brings over 10+ years of tenure, ensuring knowledgeable and reliable patient care.  In addition, Grady’s advanced diagnostics and commitment to continuous learning makes it a top choice for both pet owners and veterinary professionals.     Nestled along the Ohio River, Cincinnati is a vibrant city that blends Midwest charm with big-city amenities. Known for its historic architecture, thriving arts scene, and diverse food culture—including the famous Cincinnati chili—it offers something for everyone. With affordable living, top-rated schools, scenic parks, and a strong sense of community, Cincinnati is a great place to live, work, and explore.     Client Service Representative   Grady Veterinary Hospital in Cincinnati, OH  $20.00-$25.00 hourly pay rate based on experienced Specific Hours: Mondays 3pm-9pm, Thursdays 3pm-9pm, Fridays 3pm-9pm, Saturdays 12pm-8pm\ WHAT YOU’LL DO  Answers telephone calls quickly, efficiently, and in a professional and friendly manner using a multi-line system  Warmly greets clients  Prepares patient files  Receives and relays client correspondence and updates client financial records  Answers client’s inquiries about basic animal care questions and routine procedures  Educates clients on over-the-counter products such as flea and tick preventions  Admits patients and handles medical records entries accurately  Prepares client invoices for services performed  Handles payment transactions  Receives and relays telephone, fax, and email messages accurately and promptly  Individual clinics to add info that’s specific to their hiring needs   Our Comprehensive benefit package includes: 401(k) with a total company match up to 4%, after 6 months of employment  Flexible scheduling  Continuing education allowance and professional development support  Mental Health Resources  Company paid bonding leave or applicable state provided bonding leave  Perks for Your Pets Too!  Because we know how much your pets mean to you, we offer special benefits designed just for them: Pet Care: Discounts on veterinary services and products  Diagnostics: Savings on reference lab testing  Nutrition: Discounts on Purina pet foods  Insurance: Preferred rates with our pet insurance partner  REQUIREMENTS    High school diploma or equivalent  Previous experience working as a Veterinary Receptionist/CSR is preferred but not required  Significant experience with basic office functions in a busy office environment  Must be a team player and have compassion for pets and their people  Individual clinics to add info that’s specific to their hiring needs   Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.  Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We’re hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families. Employment will require the successful completion of references and background check.  Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.  Learn more about our career opportunities at: https://rarebreedvet.com/careers/  Where uncommon support partners with joy.