Client Service Representative

Troy Veterinary Hospital is looking to add a compassionate and skilled Client Service Representative to our team.  At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our family-friendly environment means you’ll provide high-quality care that meets your pet's ever-changing needs to keep them in good health for years to come.  As part of our team, you’ll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.    Troy Veterinary Hospital is an AAHA-accredited veterinary hospital – we are dedicated to providing the best possible care for our patients and clients. Our mantra is to prevent, detect, and treat! We treat our patients as if they are family and are passionate about what we do. We cannot wait to show you what truly makes us special. We are excited to be expanding our team and cannot wait to get to know you! http://www.troyvet.net/   Client Service Representative   Troy Veterinary Hospital in Troy, NY   $16.00-17.00 hourly pay rate  WHAT YOU’LL DO    Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system   Warmly greets clients   Prepares patient files   Receives and relays client correspondence and updates client financial records   Answers client’s inquiries about basic animal care questions and routine procedures   Educates clients on over-the-counter products such as flea and tick preventions   Admits patients and handles medical records entries accurately   Prepares client invoices for services performed   Handles payment transactions   Receives and relays telephone, fax, and email messages accurately and promptly   Our Comprehensive benefit package includes: Medical, dental, and vision insurance  401(k) with a total company match up to 4%, after 6 months of employment  Generous paid time off and flexible scheduling  Continuing education allowance and professional development support  Mental Health Resources  Company paid bonding leave or applicable state provided bonding leave  Perks for Your Pets Too! Because we know how much your pets mean to you, we offer special benefits designed just for them: Pet Care: Discounts on veterinary services and products  Diagnostics: Savings on reference lab testing  Nutrition: Discounts on Purina pet foods  Insurance: Preferred rates with our pet insurance partner  REQUIREMENTS     High school diploma or equivalent   Previous experience working as a Veterinary Receptionist/CSR is preferred but not required   Significant experience with basic office functions in a busy office environment   Must be a team player and have compassion for pets and their people   Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.   Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We’re hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.   Employment will require the successful completion of references and background check.   Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.  Learn more about our career opportunities at: https://rarebreedvet.com/careers/   Where uncommon support partners with joy.