Veterinary Client Service Representative

Full-Time | Evening Shift  Are you an experienced Veterinary Client Service Representative who thrives in a fast-paced environment and knows how to make clients feel supported, even during stressful situations? We're looking for a compassionate, organized, and dependable Veterinary Client Service Representative (CSR) to join our Specialty and Emergency team! Our ideal candidate brings previous veterinary hospital experience, strong communication skills, and the ability to confidently balance multiple priorities while providing exceptional client service. As one of the first and last people our clients interact with, you'll play an important role in creating a welcoming, compassionate, and organized experience during some of the most emotional moments of pet ownership. Some of the responsibilities you will own in this role: Welcoming clients and patients with professionalism, empathy, and compassion. Managing high-volume phone calls while recognizing and promptly escalating urgent patient needs to the medical team. Coordinating emergency walk-ins and specialty appointments. Accurately registering patients, collecting client information, and maintaining electronic medical records. Gathering patient information and relevant histories for the medical team. Processing invoices, payments, deposits, and other financial transactions accurately. Communicating with veterinarians, technicians, and fellow CSRs to support patient flow and efficient hospital operations. Relaying veterinarian-approved discharge instructions, follow-up information, and patient updates to clients. Helping clients navigate appointments, hospital procedures, and financial discussions with patience and professionalism. Maintaining a clean, organized, and welcoming reception area. Supporting teammates and adapting to changing priorities throughout each shift. Preferred Qualifications Required Qualifications Minimum 2 years of experience as a Veterinary Receptionist, Veterinary Client Service Representative, or Veterinary Medical Receptionist. Previous experience working in a veterinary hospital. Excellent verbal and written communication skills, with the ability to navigate sensitive client interactions. Strong multitasking, organizational, and problem-solving abilities. Exceptional attention to detail, particularly when handling medical records, patient information, and financial transactions. Ability to remain calm, compassionate, and professional during emergencies and emotionally challenging situations. Confidence navigating multiple computer systems, including veterinary practice management software. A reliable, collaborative attitude and willingness to support the entire hospital team. Highly Preferred Previous experience in an emergency veterinary hospital. Previous experience in a specialty veterinary hospital. Strong understanding of veterinary terminology, hospital workflows, and client education. Schedule & Availability This is a full-time, evening-shift position, with the following anticipated schedule: Monday: 4:00 PM – 11:00 PM Tuesday: 4:00 PM – 11:00 PM Thursday: 4:00 PM – 11:00 PM Friday: 12:00 PM – 9:00 PM Saturday: 12:00 PM – 8:00 PM Flexibility may be needed to accommodate hospital operations, including rotating holiday coverage shared among the team. Physical & Work Environment Requirements Sitting, standing, walking, bending, and moving throughout the workday. Lifting or assisting with items weighing up to 50 pounds, with additional assistance or appropriate equipment when needed. Assisting with patient transport when appropriate and under the direction of the medical team. Working around animals of various sizes and temperaments. Working in an environment where animal dander, fur, saliva, urine, feces, blood, disinfectants, and medical odors may be present. Maintaining professionalism and attention to detail despite frequent interruptions and changing priorities. Reasonable accommodations are available for qualified individuals to perform the essential functions of the position. Benefits Competitive Compensation – $19.00/hour, based on experience, skills, and qualifications.  Cohesive Training & Career Development – Gain access to ongoing learning opportunities and career growth programs.  Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being.  Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding.  Generous Paid Time Off – Recharge with paid vacation and personal days.  401(k) with Company Match – Invest in your future with our retirement savings plan.  About West Hills Animal Hospital & Emergency Center West Hills Animal Hospital & Emergency Center, in Huntington, NY, is a 24-hour, full-service animal and pet emergency center providing veterinary wellness care, general veterinary medical care, pet emergency and critical care. From annual wellness exams and vaccinations to surgical and advanced diagnostic care, we treat pets with the best personalized medicine at our state-of-the-art facility.  West Hills Animal Hospital & Emergency Center - a proud partner of Innovetive Petcare - offers an exceptional and supportive environment in which to practice excellent medicine, grow professionally, and work alongside great colleagues. We are a part of the West Hills family of practices, with 6 other additional hospitals, including: Gold Coast Center for Veterinary Care, offering specialty services Locust Valley Veterinary Clinic Oyster Bay Animal Hospital Court Square Animal Hospital West Hills North Veterinary Clinic Station Plaza Veterinary Group Equal Opportunity Employer Policy West Hills Animal Hospital & Emergency Center is an Equal Opportunity Employer and a member of E-Verify.  We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.