Veterinary Front Office Receptionist

Summary Veterinary Receptionist and Customer Service Representative Sand Creek Animal Hospital | Albany, NY $18/hour | No Weekend Hours | Veterinary Assistant Cross-Training Opportunities A Welcoming Team and Room to Grow Are you friendly, organized, and passionate about helping people and their pets? Sand Creek Animal Hospital, an EverVet Partners practice, is seeking a Veterinary Receptionist / Customer Service Representative to help create a positive experience for every client and patient. As a member of our front office team, you’ll welcome clients, coordinate appointments, answer questions, and help keep the hospital running smoothly. You’ll join a collaborative team that values clear communication, compassionate service, and professional growth. Interested in learning beyond the front desk? This position offers the potential to cross-train in Veterinary Assistant responsibilities and develop into a role supporting both client service and patient care. Cross-training will depend on your interests, progress, and hospital needs. Why You Will Love Working Here No weekend hours: A structured schedule that supports time outside of work. A supportive team: Connect with colleagues through quarterly activities such as game nights, bonfires, and holiday celebrations. Opportunities to grow: Build your client service skills, expand your veterinary knowledge, and explore cross-training opportunities. A focus on patient comfort: Work with a team committed to Fear Free principles and recognized as an AAFP Gold-Standard Cat Friendly Practice. Emergency referral support: Emergency cases are referred to a local emergency clinic. Benefits and Professional Development Paid time off and bereavement leave. 401(k) plan with a generous employer match. Discounted veterinary care and discount programs. On-demand pay options and referral bonus. Medical, dental, and vision benefits with a Health Savings Account.* Employee Assistance Program available 24/7.* Supplemental life and AD&D insurance.* Life and disability insurance benefits.* Maternity leave.* Opportunity for full tuition payment for Penn Foster’s veterinary technician program.* *Benefits marked with an asterisk are available to eligible full-time employees. About Our Hospital Founded in 2002, Sand Creek Animal Hospital serves pets and families throughout New York’s Capital Region. Our seven-doctor practice combines compassionate care with modern technology, including digital radiography and ultrasound, an in-house laboratory, surgical laser and Class IV therapeutic laser, and paperless medical records. As a Fear Free Certified Practice and AAFP Gold-Standard Cat Friendly Practice, we emphasize low-stress handling, patient comfort, and exceptional client service. Watch a short video about our practice by clicking here or by visiting the link directly: https://www.youtube.com/watch?v=YkIDBToSqaY&t=26sResponsibilities What You Will Do Welcome clients and patients and help maintain a comfortable, organized waiting area. Answer calls, take messages, coordinate appointment requests, and manage client reminders. Communicate with clients about hospital services, prescription and food requests, and payment options. Prepare estimates and invoices, process payments, and assist with end-of-day accounting. Create and update client and patient records, including scanning documents and maintaining accurate information. Assist with hospital social media activities and patient photos as requested. Help maintain office supplies, stock hospital areas, and monitor inventory. Keep shared spaces clean, organized, and welcoming. If cross-training is pursued, learn appropriate Veterinary Assistant duties with training and direction from the hospital team. Required Skills What You Will Bring High school diploma, GED, or equivalent. Strong customer service, communication, and organizational skills. Compassion for animals and the people who care for them. Comfort using computers and learning hospital software. Basic math and writing skills. Ability to lift up to 50 pounds. Willingness to learn veterinary terminology, preventive care, and common patient needs.  Interest in Veterinary Assistant cross-training is preferred Apply today to join a team where your client service skills can make a difference—and your career can continue to grow. #NewYork #Veterinary #CustomerService