Client Service Representative

Client Service Representative – Receptionist Do you love making a difference in the lives of pets? Do you want to work at a fabulous five-star Animal Hospital? We are looking for an experienced Client Service Representative to join our team in a full-time position. This position could lead to further advancements within the company, depending on the experience of the candidate. Hours: 4 - 10 hour shifts per week Pay range dependent on experience $18-20/hr Being a Client Service Representative (CSR) in our veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to offer the best service to our clients and associates. Essential Functions and Responsibilities: Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment Respond with compassion and empathy in stressful and emotional situations Maintain a clean, stocked and orderly lobby and front office area Educate clients on wellness plans, food and products sold in waiting room Perform opening and closing procedures, end of day reports and deposits Data Entry: records, client questionnaires, referral information, etc. Ensure that referral letters and lab results go to the corresponding veterinarians Opportunities to learn Veterinary Assistant skills if desired Skills and Qualifications: One year of experience in veterinary practice (or human medical practice) REQUIRED Two years’ customer service experience preferred (retail, food and beverage, etc.) Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter) Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal Must understand general veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team. Able to operate phone and waiting room triage to determine the difference between an emergency and a routine office visit Excellent communication skills with clients and team members Proficient time management, ability to problem solve, learn, and handle multiple tasks Enthusiastic team player with a patient, and positive professional and approachable attitude Must be able to work seated and or standing for a majority of day Benefits and Perks: Complimentary Short Term Disability Complimentary Life Insurance; with options to purchase additional voluntary benefits for self or family  Company Sponsored Employee Assistance Program (Headspace) 401K with 100% company match up to 3% and 4% company match for your 5% of contributions, eligible after 6 months of employment Florida Blue Insurance Plans with 3 tiered options; Kaiser for CA Residents Flexible Spending Account,  Health Savings Account or Health Reimbursement Account  options  United Healthcare Dental Insurance; includes a 100% paid premium option for team members United Healthcare Vision Insurance options Long Term Disability option (paid for by employee) Progyny-Fertility and Family Building Support Team Member Discounts for Pet Care Paid time off-inclusive of sick, personal, and vacation Digital Musculoskeletal Support Referral Bonus Program DailyPay on Demand