Overview
PetWellClinic was the idea of Dr. Sam Meisler as a way to make preventive care affordable and convenient for dog and cat owners in the Knoxville, TN area. In 2009, during the Great Recession and at the suggestion of his wife, Julie, Dr. Sam Meisler came up with his idea of the PetWellClinic. “The original idea came up while reading the New York Times in bed with my morning coffee way back in 2006,” said Dr. Meisler. “In fact, it was my wife who turned to me and showed me an article on the Walgreen’s Take Care Clinics and asked me why couldn’t we do that for veterinary care?” PetWellClinic, from its infancy, was built around the client. “I wanted it to be very focused on customer choice,” Dr. Meisler said of the clinic’s design. An innovative client flow involved pet owners picking what they wanted first by looking at an overhead pricing board, paying for it ahead of time at the counter, and then the veterinary team delivering it.
Requirements
"PetWellClinic® Veterinarians do not have to worry about performing surgery, taking radiographs or taking care of hospitalized patients, much like your family doctor. Th y focus on every day needs such as ear infections, skin problems, bumps and bruises, other minor ailments and chronic conditions, triage and referral, as well as routine preventative care and vaccinations, all in an eight hour day. Dr. Sam has even eliminated phone calls from coming into our clinics so that our veterinarians are never interrupted to answer a staff member’s questions while some client is left on hold. Being a walk-in clinic, there really is no need for incoming phone calls. We do call clients back of course, along with text and email to go over results and other communications. Some thought he was crazy, but it has worked and our veterinarians are happy and stay for many years."