Veterinary Receptionist

Be the First Impression. Set the Standard. Drive the Experience. At Animal Hospital of Wilkes, our front desk is more than reception—it’s the command center of the hospital. We’re seeking a high-performing Veterinary Receptionist or Client Service Representative (CSR) who thrives in a fast-paced, detail-driven environment and understands the critical role communication, organization, and systems play in delivering exceptional patient care. This is an opportunity for a customer service professional with a healthcare, veterinary, or medical office background to step into a role where they serve as the first line of support, a trusted resource for clients, and a key partner to our clinical team. Why This Role Stands Out High-Impact Position – You are the first and last touchpoint in the client journey  Team-Centered Environment – Collaborate closely with DVMs, technicians, and assistants  Fast-Paced & Purpose-Driven – Every interaction directly supports patient outcomes  Growth-Oriented Culture – Opportunities to expand into leadership, training, or operations support  Established & Trusted Practice – Serving the Wilkesboro community since 1958 What You'll Own Deliver a professional, warm, and efficient client experience from check-in to checkout  Manage high-volume phone lines, appointment scheduling, and hospital flow with precision  Accurately maintain electronic medical records (EMR), including client, patient, and financial data  Serve as a communication hub between clients and the medical team to ensure continuity of care  Process payments, review invoices, and confidently explain services and treatment plans Support prescription requests, food orders, and retail coordination Assist in gathering patient histories and verifying vaccine/test status  Triage incoming calls and situations, identifying urgent or emergent cases with sound judgment  Maintain organization and efficiency at the front desk in a high-demand clinical environment What We’re Looking For 1+ year of experience in a client-facing, healthcare, or medical office setting preferred (veterinary experience strongly preferred, but not required for the right candidate)  High school diploma or equivalent required   Demonstrated ability to multitask, prioritize, and manage workflow in a fast-paced setting  Strong working knowledge of computer systems, scheduling software, and data entry accuracy  Exceptional communication skills—clear, compassionate, and solution-oriented   Ability to remain calm, professional, and proactive under pressure  Team-first mindset with a commitment to supporting both clients and colleagues   Availability to work four 10-hour shifts per week on a rotating schedule. This position is weekday-only—no weekends required.   Experience in veterinary, medical, dental, or specialty healthcare environments  Confidence handling sensitive conversations, financial discussions, and emotional situations  Strong attention to detail with a focus on accuracy in records and communication  Ability to anticipate needs and act as a proactive problem-solver  Passion for delivering service excellence with empathy and efficiency Compensation & Benefits Competitive hourly pay based on experience  Paid Time Off (PTO) Health, Dental, and Vision Insurance 401(k) with Company Match Employee Pet Care Discounts Flexible Scheduling Options  Ongoing training, mentorship, and career development For over 65 years, Animal Hospital of Wilkes has been a cornerstone of veterinary care in the Wilkesboro community. We provide full-service medical, surgical, dental, and preventive care, all centered around strengthening the human-animal bond and delivering an exceptional client experience. If you’re a high-caliber customer service professional who thrives at the intersection of healthcare, communication, and operations, we want to meet you. Apply today and help set the standard for what exceptional veterinary client service looks like. About Animal Hospital of Wilkes Animal Hospital of Wilkes, located in Wilkesboro, NC, under an hour from Winston-Salem, is a full-service small animal hospital. Established in 1958, we have a long-standing clientele that is a testament to the high-quality medicine and care we provide our clients and their pets. We are a 5-doctor practice that is well-equipped with a large and newly refreshed free-standing space in a great location. We provide complete care including soft-tissue surgery, advanced orthopedics, dental care, preventative medicine, treatment for sick and injured pets, daytime emergency care, and support and boarding.  We have been voted “Best Veterinary Clinic” by Wilkes Journal-Patriot readers. Meet our team and learn more about our wonderful Wilkesboro community! Animal Hospital of Wilkes is a proud partner of Innovetive Petcare. Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams.  Equal Opportunity Employer Policy Animal Hospital of Wilkes is an Equal Opportunity Employer and a member of E-Verify.  We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.