Veterinary Front Office Receptionist

Summary Why You’ll Love this Veterinary Front Office Receptionist Job!    Are you passionate about animals and helping others? Are you organized and friendly? If so, our Veterinary Front Office Receptionist / Customer Service Representative role may be perfect for you!   At Lillington Veterinary Hospital, an EverVet Partner, you'll join a dedicated community committed to making a real difference for pets and their owners. Our ideal Front Office Receptionist / Customer Service Representative is compassionate, warm, and efficient, capable of handling emotional situations and respecting confidentiality.  If this opportunity aligns with your skills and values, apply for our Veterinary Front Office Receptionist / Customer Service Representative position today!  Pay Range: $17-$19 / hour Benefits:   Paid Time Off  Medical, Dental, Vision with a Health Savings Account*  Employee Assistant Program available 24 hours a day, 7 days a week*  Supplemental Life Insurance & AD&D Insurance*  401K Plan with Generous Employer Match   Maternity Leave *  Bereavement Leave   Life, Short Term, & Disability Insurance*  Discount Programs   Discounted Veterinary Care   On-Demand Pay Options   Referral Bonus   Career Enhancement Benefits:  The opportunity for full tuition payment to attend Penn Foster's veterinary technician program*   Access to Zoetis Clinical & Professional Program and Events   Access to a multitude of VMG resources   *Indicates eligibility for Full-Time positions only  Responsibilities Manage and oversee waiting room- greet entrants, interact with waiting clients, manage client complaints  Prepare invoices and estimates  Take payments and print receipts  Take digital photos of patients and send them along for use in FB  Maintain the printers, paper stock and toner cartridges  Manage and monitor Demandforce activities (appointment requests)  Manage InTouch Mobile text reminders  Monitor Facebook activities  Take phone messages and monitor the prescription/food order extension  Enter new clients/patients into the database and add scanned documents to patient histories  Explain CareCredit and guide clients through the process  Understand account payable and monthly statements  Manage end-of-day accounting  Call in written prescriptions to a pharmacy  Complete all relevant medical records entries for patients for which you’re responsible  Assist in stocking exam rooms/treatment/surgery/radiology rooms as necessary   Help monitor inventory, rotation and expiration dates and report needs as requested  Assist in ordering of food/supplies/medications as requested   Assist in maintenance of areas both inside and outside of hospital (floors, walks, parking, runs, etc.)  Required Skills High School Diploma, GED, or suitable equivalent  At least one year experience preferred  Strong customer service skills  Ability to communicate effectively  Ability to lift up to 50 pounds  Basic math and writing skills  Basic understanding of the work we do/love animals  Be able to use and understand basic medical terms  Understanding of vaccinations, basic laboratory tests, common diseases and pet behavior  Knowledge of computer software (Infinity and Office programs)