Veterinary Receptionist - Specialty Services

Make every interaction count. Help exceptional medicine happen. When pets need advanced medical care, exceptional client service makes a difference. Carolina Animal Specialty and Emergency (CASE) is seeking an experienced Full-Time Veterinary Receptionist / Client Service Representative (CSR) to support our Specialty team, primarily in Surgery and Rehabilitation, while also providing cross-department support for Internal Medicine and Emergency services. This is an opportunity for a compassionate, organized veterinary professional who excels at communication, multitasking, and helping clients navigate their pets’ care. Why Join Carolina Animal Specialty and Emergency Hospital? At CASE, you'll work alongside an exceptional team of Emergency clinicians, specialists, technicians, and client service professionals who are passionate about delivering outstanding medicine while supporting one another every step of the way. Our hospital provides advanced care in: Emergency and Critical Care Internal Medicine Surgery Advanced Diagnostics Every day brings new challenges, opportunities to learn, and the ability to make a meaningful difference for pets and the families who love them. What You’ll Do Welcome and Support Clients: Provide professional, compassionate service to clients and their pets throughout their visit. Coordinate Specialty Care: Schedule appointments, manage patient check-in and check-out, and support daily workflows for Surgery and Rehabilitation. Communicate with Care Teams: Coordinate with veterinarians, technicians, and other departments to support patient flow and client needs. Manage Records and Payments: Maintain accurate electronic medical records, verify client information, process invoices and payments, and manage related documentation. Support Hospital Operations: Answer incoming calls, relay messages, assist with client updates and follow-up communication, and provide reception coverage for Internal Medicine and Emergency when needed. Maintain an Organized Environment: Help keep the reception area welcoming, professional, and efficient. What We’re Looking For At least 2 years of veterinary reception, veterinary CSR, or veterinary medical office experience required. Previous experience working in a veterinary hospital. Excellent communication, customer service, and interpersonal skills. Strong organization, attention to detail, and the ability to manage competing priorities. Ability to remain calm, compassionate, and professional in emotionally challenging situations. Comfort using veterinary software and multiple computer systems. Preferred: Specialty or emergency veterinary experience, familiarity with veterinary terminology, and experience with ezyVet, Instinct, Cornerstone, AVImark, or similar systems. Schedule Full-Time | Monday–Friday | 7:00 AM–3:00 PM Enjoy a consistent first-shift, weekday schedule supporting our Specialty services. Participation in a rotating holiday schedule is required, with holiday coverage shared among the CSR team throughout the year. Work Environment This is an active veterinary hospital environment that may involve frequent interruptions, changing priorities, animal noise, odors, fur, bodily fluids, and cleaning and disinfecting products. Candidates should be comfortable moving throughout the hospital, assisting with patient transport when needed, and safely handling or working around animals of varying sizes and temperaments. The role may require standing, walking, bending, and lifting or moving items up to 50 pounds, with assistance or appropriate equipment when needed. What We Offer Join a collaborative team committed to excellent patient care, professional development, and supporting the people behind the medicine. Full-Time Benefits May Include: Medical, dental, and vision insurance 401(k) with company match Paid time off and paid holidays Life insurance and disability coverage Employee Assistance Program and mental wellness resources Legal benefits and employee pet care discounts Continuing education and professional development opportunities Career growth opportunities across Innovetive Petcare’s network of hospitals Compensation: Starting at $16 per hour, with higher compensation based on experience. Benefits and program eligibility are subject to applicable plan and program requirements. Join the CASE Team At Carolina Animal Specialty and Emergency, exceptional medicine begins with exceptional people. Bring your veterinary client service experience to a team where organization, compassion, and communication help make advanced care possible. Apply today to join CASE as a Full-Time Specialty Veterinary Receptionist / Client Service Representative in a Monday–Friday, 7:00 AM–3:00 PM role. About Carolina Animal Specialty and Emergency Hospital Carolina Animal Specialty and Emergency Hospital is a multi-specialty practice with specialists in internal medicine, surgery, behavior, rehabilitation and 24-hour emergency and critical care housed in a beautiful newly built 12,000-square-foot hospital in Hickory, NC. We have a spacious hospital with a fully staffed ICU with DVM and highly skilled 24 hr support team to manage a high volume patient case load with 12 exam rooms. In hospital we have comprehensive in house laboratory equipment that includes chemistry, cbc, epoc, blood gas, sedivue, fecal imagyst, telecytometry, ability to have consultation and recommendation from boarded radiologist and clinical pathologist for best in the moment patient care, oxygen therapy (multiple snyder icu cages and high flow).  We have the ability to provide superior specialty care with computed tomography, fluoroscopy, digital radiology, color-flow doppler ultrasound, endoscopy, minimally invasive surgical equipment, and comprehensive surgical instrumentation. We are able to provide radioactive iodine therapy for cats with hyperthyroidism and have a fully equipped rehabilitation suite with k- laser, e-stim, oasis underwater treadmill as well as exercise treadmill for assisting patients with pre and post op recovery. We have a team of highly skilled board-certified specialists, emergency clinicians,  veterinary technicians, and support staff that believe in compassionate care, always being prepared, supportive, excellence and quality in everything we do for our patients and encourage individuals who embrace a fast-paced atmosphere with honesty, positive attitude and transparency. Hear more about working with us from the team at Carolina Animal Specialty and Emergency Hospital! Equal Opportunity Employer Policy Carolina Animal Specialty and Emergency is an Equal Opportunity Employer and a member of E-Verify.  We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.