Client Service Representative

Client Service RepresentativeMuddy Creek Animal Hospital — West River, MDPay: beginning at $17/hr Let’s be real—CSR work in veterinary medicine is not for the faint of heart.It takes someone who can juggle phones, appointments, emotions, and the occasional chaos…all while making clients feel seen, heard, and genuinely cared for. If that sounds like your kind of challenge, keep reading. Who We AreMuddy Creek Animal Hospital has been a trusted part of the West River community since 1988, caring for pets (and their people) across Shady Side, Deale, Churchton, and beyond. We’re proud to be one of the few AAHA-accredited hospitals in the area, offering a full spectrum of care—from preventive medicine to surgery to integrative therapies like acupuncture and laser treatment. Our medicine is high-quality, but what really sets us apart is how we treat people. Clients trust us. Our team supports each other. And yes—our reviews back that up. What You’ll Be DoingYou’re the first impression. The tone-setter. The one who can turn a stressful vet visit into something a little more manageable. On any given day, you’ll:Handle phones, scheduling, and front desk flow like a proWelcome clients and patients with warmth (even on the busy days)Keep things organized, accurate, and moving forwardSupport your team and jump in wherever neededStay calm, kind, and solutions-focused—even when things get hectic What We’re Looking ForYou don’t need to know everything—but you do need the right mindset. We’re looking for someone who:Has 1–2 years of front desk experience (veterinary or medical preferred)Communicates clearly, kindly, and confidentlyThrives in a fast-paced environment without losing their coolIs organized, reliable, and detail-orientedShows up as a true team player—every day Why Muddy Creek?Because this isn’t just a front desk job—it’s a place where you can actually enjoy the people you work with and feel good about what you do. You’ll be part of a team that:Practices high-quality, thoughtful medicineSupports each other (for real—not just in job ads)Values compassion just as much as efficiencyTakes pride in creating a positive client experience Benefits & PerksWe take care of our team the way we take care of our patients. • Medical, dental, and vision insurance• Disability and life insurance options• PTO (full time)• Paid holidays• Continuing education support• Employee pet discounts• A genuinely supportive, team-first culture Ready to Join Us?If you’re someone who can balance empathy with efficiency—and you want to be part of a team that truly values both—we’d love to meet you. United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.