Client Service Representative

Veterinary Surgical Centers is looking to add a compassionate and skilled Client Service Representative to our team.  At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our supportive environment means you’ll get to work with a team dedicated to mentorship and growth while practicing high quality medicine! As part of our team, you’ll work with the latest technology and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.  At VSC, we are committed to providing world-class orthopedic and soft tissue surgery in a respectful environment that brings comfort to owners and instills confidence in primary care veterinarians. Each of our clinics shares a facility with other specialty practices, allowing for direct daily collaboration with specialists. This collaborative approach to medicine allows for the highest quality of patient care as well as opportunities for continuous learning.   With an emphasis on mentorship and hands-on learning, our center helps to prepare individuals for an impactful career in small animal surgery and rehabilitation.   Gaithersburg, Maryland, is a great place to live due to its diverse community, excellent schools, and proximity to Washington, D.C. The city offers a range of affordable housing options, making it attractive to families and young professionals. Residents can enjoy beautiful parks, outdoor recreation, and a vibrant downtown area with shops and restaurants. Gaithersburg boasts a strong local economy with opportunities in tech and healthcare, as well as easy access to public transportation like the MARC train and Metro. With its safe neighborhoods, family-friendly events, and high quality of life, Gaithersburg combines suburban comfort with urban convenience. https://www.vscvets.com/  Client Service Representative  Veterinary Surgical Centers in Gaithersburg, MD  WHAT YOU’LL DO   Ensure that clients and pets feel welcome and comfortable  Demonstrate excellent relations with clients/pets in waiting and/or exam rooms  Keep clients informed of expected delays and wait times  Answers telephone calls quickly, efficiently and in a professional and friendly manner using a   multi-line system  Receives and relays client correspondence and updates client financial records  Answers client’s inquiries about basic animal care questions and routine procedures  Handles invoices and payment transactions  Receives and relays telephone, fax, and email messages accurately and promptly  Maintain appointment schedule, set appointments with complete information, monitor   schedule for accuracy, confirmation of appointments, follow-up on missed appointments, and   input of new client data into appointment schedule program  Maintain accuracy with cash drawer, credit card-scratch pay and CareCredit transactions  Flexibility in working hours is required to ensure that the job is done properly  Maintain the cleanliness of the front office area, ensuring all proper supplies are stocked   adequately; follow daily task checklist  Follow hospital cleaning checklists  Our Comprehensive benefit package includes: Medical, dental, and vision insurance  401(k) with a total company match up to 4%, after 6 months of employment  Generous paid time off and flexible scheduling  Continuing education allowance and professional development support  Mental Health Resources  Company paid bonding leave or applicable state provided bonding leave  Perks for Your Pets Too! Because we know how much your pets mean to you, we offer special benefits designed just for them: Pet Care: Discounts on veterinary services and products  Diagnostics: Savings on reference lab testing  Nutrition: Discounts on Purina pet foods  Insurance: Preferred rates with our pet insurance partner  REQUIREMENTS    High school diploma or equivalent  Previous experience working as a Veterinary Receptionist/CSR is preferred but not required  Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.  Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We’re hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.   Employment will require the successful completion of references and background check.  FOR MARYLAND APPLICANTS:  UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST.  EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.     Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.  Learn more about our career opportunities at: https://rarebreedvet.com/careers/  Where uncommon support partners with joy.