Overview
24/7 Specialty Care in Greater Boston Providing Compassionate Care in Boston, Massachusetts Since 2000 Massachusetts Veterinary Referral Hospital, a member of the Ethos network, is a 24-hour emergency/critical care and specialty veterinary hospital dedicated to providing compassionate medical care to dogs and cats. We understand that your pet is a part of your family and we strive to treat you and your pet with the utmost empathy and respect for your relationship and bond.
We are a Level 1 24-hour emergency/critical care and specialty veterinary hospital Our 42,000 sq.ft hospital features an ambulance bay for emergency situations, several dedicated treatment wards, over 20 exam rooms, digital radiography suites, MRI and CT suites, state-of-the-art operating rooms, and an ICU.
Requirements
Ethos Veterinary Health has immediate full-time Evening shift openings for highly motivated, Work from Home, Call Center Representatives for our locations across the United States. Summary: The Call Center Representative (Service Center Liaison) is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. In joining this team, you will be part of Ethos’ mission to provide unsurpassed veterinary health care to patients. Starting compensation for this position is based on experience and ranges between $17 - $20hr. Responsibilities: Provides superior service to clients and referring veterinarians through inbound and outbound calls Acts as the primary point of contact for the hospitals and ensures all client and referring veterinarians’ needs are met in a professional and empathetic manner Acts as the frontline for all emergency calls exercising a calm and compassionate demeanor Books client appointments with accuracy and efficiency Accurately interprets Ethos protocols to provide solutions to resolve all client and referring veterinarians’ inquiries Education, License, and Job Requirements: High School Diploma or equivalent Minimum 2 years of Veterinarian Client Care or Tech experience. Knowledge of Word, Excel, and Outlook is sufficient to perform all routine tasks including email, document preparation, and worksheet preparation. Able to work Evening shift within a 24/7-365 a year service center Skills and Experience: A team player with proven experience to deliver an outstanding service within a high-volume environment (up to 60 calls per shift) Excellent interpersonal skills and an ability to deal with emotionally charged client scenarios, sometimes in critical patient situations A solid track record of exceeding productivity and quality goals Strong communication skills, both written and oral Good judgment and problem-solving skills Thank you for reading our job posting! Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.