Client Service Representative

Riverside Veterinary Clinic is looking to add a compassionate and skilled part-time Client Service Representative to our team.  At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our family-like environment means you’ll practice high-quality medicine and compassionate care. As part of our team, you’ll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.   Riverside Veterinary Clinic’s mission is to provide high-quality veterinary care in a friendly, affordable, and compassionate setting. We strive to give each patient the level of care and concern we would have for our own pets and to treat each client with the  Client Service Representative   Riverside Veterinary Clinic in Haverhill, MA   $20.00 - $23.00 hourly pay rate based on experience  WHAT YOU’LL DO    Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system   Warmly greets clients    Prepares patient files   Receives and relays client correspondence and updates client financial records   Answers client’s inquiries about basic animal care questions and routine procedures   Educates clients on over-the-counter products such as flea and tick preventions   Admits patients and handles medical records entries accurately   Prepares client invoices for services performed   Handles payment transactions   Receives and relays telephone, fax, and email messages accurately and promptly   Our Comprehensive benefit package includes: 401(k) with a total company match up to 4%, after 6 months of employment   Flexible scheduling   Continuing education allowance and professional development support   Mental Health Resources   Company paid bonding leave or applicable state provided bonding leave   Perks for Your Pets Too!  Because we know how much your pets mean to you, we offer special benefits designed just for them: Pet Care: Discounts on veterinary services and products   Diagnostics: Savings on reference lab testing   Nutrition: Discounts on Purina pet foods   Insurance: Preferred rates with our pet insurance partner  REQUIREMENTS     High school diploma or equivalent   Previous experience working as a Veterinary Receptionist/CSR is preferred but not required   Significant experience with basic office functions in a busy office environment   Must be a team player and have compassion for pets and their people   Saturday availability is required Afternoon availability  Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.   Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We’re hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.   Employment will require the successful completion of references and background check.   FOR MASSACHUSETTS APPLICANTS:   IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.  AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. RAREBREED VETERINARY PARTNERS AND ANY OF ITS AFFILIATED COMPANIES DOES NOT USE LIE DETECTOR TESTS AS PART OF THE APPLICATION PROCESS.   Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.  Learn more about our career opportunities at: https://rarebreedvet.com/careers/   Where uncommon support partners with joy.