Veterinary Receptionist

**Applications without a cover letter will not be reviewed** Salary: $15 - $20+ (depending on experience) Job Type: Full time; no evening hours Cambridge Cat Clinic is a feline-only private veterinary clinic located in Cambridge’s Inman Square. We are seeking an experienced and enthusiastic Receptionist/Customer Service Representative (CSR). We pride ourselves on providing the highest level of medical care possible for patients. As a cat-only practice, we are highly attuned to the unique needs of our feline patients as well as those of their owners. We take pride in our personalized, non-corporate approach to veterinary care. Accordingly, this role requires compassion, empathy, and the ability to form genuine and caring relationships with our wonderful cat parents. Bringing one’s cat to the vet can be stressful for both owners and patients, and Receptionists/CSRs must be comfortable working with owners who may be anxious or nervous. There is no direct animal handling in this role (although you will still get to meet many adorable cats every day!). The Cambridge Cat Clinic family is a small team, making it essential that each staff member be able to multitask effectively, take initiative with addressing tasks or issues, and work with fellow employees in a positive and productive manner. Receptionists/CSRs will primarily be focused on addressing phone calls and working on the computer using our practice management software (EzyVet). Previous customer service experience is required, and previous experience working in a veterinary clinic is preferred. Knowledge of general cat behavior and basic feline medicine is also preferred (whether that be through professional or personal experience). Responsibilities include: In-person: greeting all clients in a friendly and respectful manner, checking in/checking out clients from appointments, scheduling follow-up appointments, reviewing estimates and consent forms with clients for drop-off procedures. Phone: scheduling appointments, triaging patients and referring to emergency hospitals when appropriate, taking detailed messages for doctors/technician staff, submitting prescription requests. Computer: monitoring and addressing emails from clients, maintaining and updating client and patient records, documenting conversations with clients, sending automated reminder emails. Preferred Education and/or Skills: Previous experience in support roles in a veterinary clinic is highly preferred. Previous experience in customer service is required (1 year). High school diploma or equivalent is required. Compensation & Benefits: Competitive hourly wage commensurate with experience QSHERA Health Plan Reimbursement Paid time off CE allowance Employee Pet Care Discount with additional Veterinary Care Credits earned in proportion to hours worked Commuter benefits * Job Type: Full-time Pay: $15.00 - $20.00 per hour Benefits: Employee discount Flexible schedule Paid time off Professional development assistance Schedule: Day shift Monday to Friday Weekend availability COVID-19 considerations: Appointment attendance limited to 2 people, All employees wear masks regardless of vaccination status, Clients heavily encouraged to wear masks, Exam rooms and high-touch surfaces are frequently disinfected. Application Question(s): Why do you like cats? What makes you want to work in a feline-only veterinary clinic? Education: High school or equivalent (Preferred) Experience: Veterinary Experience: 1 year (Preferred) Front Desk: 2 years (Preferred) Work Location: One location Work Remotely: No