Client Service Representative –West Loop 🌟

GoodVets was founded to improve an industry in need of change. We are facilitating the future of veterinary care: smartly designed, warm, stress-free hospitals combined with thoughtful, unparalleled patient care. Each patient is unique, so why shouldn’t your animal hospital be? GoodVets is a community of animal hospitals co-owned with veterinarians. Sitting at the intersection of quality-first and people-first, GoodVets provides an environment of mentorship for all our employees while also providing the high quality of care and hospitality that today’s pet parents demand. At GoodVets, we seek to find professionals passionate about the customer experience. As a Client Service Representative, you will care for our clients’ pets as much as they do. As the first and last impression of GoodVets you will be friendly and warm to ensure our patients and clients feel supported throughout their visit at GoodVets. The Impact You Will Have Every Day: • Provide elevated customer service while being attentive to client & patient needs • Identify and work compassionately with clients in various emotional states • Provide prompt, courteous, and professional telephone and email communication • Manage multi-line phone system • Schedule appointments and procedures • Monitor client flow from check-in to discharge, and process payment transactions • Assist in cleaning the hospital, including but not limited to keeping reception desk area and lobby clean • Have the highest communication standards to relay appropriate information between clients and doctors and/or management What We Look For: • Must be available to work some weekend and evening hours. Will need alternating Saturday availability for a full shift • Previous veterinary experience is encouraged but not required • Computer skills: Windows-based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program What We Offer: • Comprehensive medical, dental and vision insurance • 401(k) Retirement Plan with match • Paid holidays • Friendly employee discounts on veterinary services and products Our Ethos: We believe in building state-of-the-art facilities and utilizing progressive medical technology. We only practice modern, high-quality medicine. We value team members who work hard, have a growth mindset, and promote transparency. We continually invest in our employees and always listen to feedback about how we can improve. If this sounds like the adventure you've been searching for, we can't wait to connect with you. Apply today and let's make an impact, together!