Client Care Specialist

Client Care SpecialistLocation: Chicago, ILSchedule: Full Time | 2nd shift - mostly afternoons and evenings | Rotating Weekends | No Overnights!Compensation: $20-23/hr | + $5 Weekend Shift Differential  The Premier Veterinary Group in Chicago, IL is hiring a full- time Client Care Specialist to join our outstanding team! Why Join Premier Veterinary Group, Chicago?Join a collaborative team committed to delivering exceptional emergency and specialty care using advanced technology and state-of-the-art equipment. As a Customer Service Representative, you’ll create a welcoming first impression while providing compassionate, attentive support to pets and their families. You’ll be part of a supportive, team-first culture where your contributions are valued and professional growth is encouraged. Most importantly, you’ll make a meaningful difference for our clients, patients, and veterinary community every day. In Your Day-To Day, You Will: Welcome our clients in a friendly, helpful, and compassionate manner Prepare and review documents and medical records accurately and completely Educate and advise clients regarding Premier services and practices  Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times Process admissions and discharges accurately; schedule follow up appointments as necessary Process invoices and payments accurately Update and maintain client/pet records and files in accordance with hospital legal requirements Assist with other administrative duties such as scanning, faxing, emailing, for example What You Bring: Excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees Have a fundamental knowledge of windows based computer programs Proven effective communication and the ability to multitask and prioritize Ability to recognize and seek guidance in all client-related cases where protocol does not apply Willing and able to provide exceptional customer service Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus. Perks & Benefits: Medical, Dental and Vision insurance -Multiple health plan options so that you can choose something that suits your needs best. Life Insurance, Disability Insurance, FSA, HSA Employee Assistance Program Uniforms Generous CE Allowance Professional development assistance Hands on learning as well as opportunities for credentialing Onsite continuing education events as well as virtual learning platforms Veterinary Social Worker on site! Premier Veterinary Group believes that all veterinarians, pets, and pet owners deserve premier experiences. Everything we do reflects this belief.  We commit ourselves to acting with respect, honor, and dignity toward our patients, clients, and colleagues.  Surrounding AreasOur Chicago hospital is within commuting distance of many veterinary professionals throughout Chicago's North Side and the surrounding suburbs, including: Irving Park Avondale North Center Roscoe Village Albany Park Logan Square Lakeview Lincoln Square Ravenswood Bucktown Wicker Park Portage Park Jefferson Park Old Irving Park Belmont Cragin North Park Edgebrook Lincoln Park Andersonville Edgewater Skokie Norridge Harwood Heights Park Ridge Morton Grove Evanston Northfield Northbrook About Ethos Veterinary Health  Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest  level, together.  Join Us  At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care!  Equal Opportunity Employer  Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion,  color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin,  veteran status or any other basis covered by appropriate law. All employment is decided based on  qualifications, competence, merit, and business need.