Veterinary Receptionist

Make a Difference in Veterinary Care Wilkes County Veterinary Services is looking for a friendly, organized, and dependable Veterinary Receptionist / Client Service Representative (CSR) to join our growing mixed animal practice! If you enjoy helping people, love animals, and thrive in a fast-paced environment, this is an opportunity to build your career while making a meaningful difference for pets, their families, and the veterinary team. As the first point of contact for our hospital, you'll play an important role in creating a welcoming client experience, coordinating daily appointments, and keeping communication flowing between clients and our medical team. You'll also enjoy the variety of working in a mixed animal practice, supporting clients and patients across different species. What You'll Do Welcome Clients and Patients: Greet clients, check patients in and out, and create a warm, professional front-desk experience. Manage Phones and Scheduling: Answer multi-line phones, respond to inquiries, schedule appointments, and coordinate daily patient flow. Support Client Communication: Share routine information about services, vaccinations, medications, and follow-up care while directing medical questions to the appropriate team member. Process Estimates and Payments: Prepare estimates, create invoices, process payments, and communicate financial information with professionalism and compassion. Maintain Medical Records: Update client and patient information, manage documentation, and ensure records are accurate and organized. Coordinate Follow-Up: Assist with appointment reminders, prescription requests, referrals, and post-visit communications. Collaborate With the Medical Team: Work alongside veterinarians, veterinary technicians, veterinary assistants, and hospital leadership to support excellent patient care. Maintain the Front Desk: Keep reception areas organized, welcoming, and professional while helping the hospital run smoothly. What We're Looking For Previous customer service, receptionist, client service, or front-desk experience required. Veterinary, animal hospital, medical office, or healthcare experience strongly preferred. High school diploma or GED required. Strong communication, organization, and multitasking skills. Comfortable using computers, scheduling systems, and multi-line phones. Professional, dependable, approachable, and attentive to detail. Compassionate toward animals and empathetic toward their owners. Comfortable discussing estimates, payments, and client financial questions. Able to prioritize responsibilities and work collaboratively in a busy veterinary environment. Monday–Friday: 8:00 AM–5:30 PM Rotating Saturdays: 8:00 AM–12:30 PM Sundays: Closed Consistent availability during scheduled clinic hours is required. What We Offer We believe taking care of our team is just as important as taking care of our patients. Full-time team members are eligible for a comprehensive benefits package and career-development opportunities, including: Medical, Dental, and Vision Insurance 401(k) Retirement Plan with Company Match Compensation, starting at $14/hr, negotiable based on work and industry experience.  Paid Time Off (PTO) Paid Holidays Employee Assistance Program (EAP) Mental Health and Wellness Resources Employee Discounts on Veterinary Services and Pet Care Professional Development and Training Opportunities Tuition Reimbursement Opportunities Continuing Education Support Opportunities for Career Growth Within Veterinary Medicine Supportive training and onboarding to help you succeed in your role Why Join Wilkes County Veterinary Services? Join a close-knit veterinary team that genuinely cares about its patients, clients, and one another. Work in a mixed animal veterinary practice where every day brings something different. Build valuable experience in veterinary reception, client service, animal health, and practice operations. Develop your knowledge of veterinary medicine while working alongside experienced veterinary professionals. Make a meaningful difference for pets and the people who love them. Become part of a team where your work at the front desk directly contributes to excellent patient care. If you’re an experienced customer service or veterinary receptionist professional looking for a full-time opportunity where you can grow, contribute, and make a difference, we’d love to meet you! About Wilkes County Veterinary Services Wilkes County Veterinary Services is proud to serve Washington, GA, and surrounding areas. We are dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service for dogs, cats, horses, and livestock.  We believe in treating every patient as if they were our own pet and giving them the same loving attention and care. We are a group of highly trained, experienced animal lovers who are devoted to giving our patients the best care possible, and the first step is our wonderful staff. Wilkes County Veterinary Services is a proud partner of Innovetive Petcare. Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams.    Equal Opportunity Employer Policy Wilkes County Veterinary Services is an Equal Opportunity Employer and a member of E-Verify.  We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.