Customer Service Representative

About us: Animal Doctors of South Tampa is looking for a full-time personable and skilled Client Service Representative (CSR) to join our team! We are a walk-in only clinic serving the Tampa Bay area delivering wellness and vaccination care, critical care, dentistry and a variety of surgeries. As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success.  Key Responsibilities: Client Communication & Scheduling: ·       Answer calls and emails promptly with professional, friendly service  ·       Schedule appointments based on client needs and veterinarian availability, including forward booking ·       Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track  ·       Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments  Client Relations & Service: ·       Greet clients warmly and ensure a positive experience throughout their visit  ·       Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team  ·       Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor  ·       Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives   Managing Patient Information & Technology: ·       Update client and patient records in our practice management system with accuracy and efficiency  ·       Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims  ·       Maintain organized records of client communications and appointments to streamline operations  Support the Medical Team & Practice Operations  ·       Provide clients with accurate post-visit instructions, including medication schedules and follow-up care  ·       Help maintain a clean, organized reception area and assist with daily practice operations as needed  ·       Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store  Qualifications: ·       High school diploma or equivalent work experience required  ·       Excellent communication skills and a strong desire to provide compassionate, client-focused service  ·       Prior customer service experience, preferably in a veterinary or healthcare setting  ·       Basic proficiency with technology, including scheduling software and online communication platforms  ·       Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.