Emergency Veterinary Receptionist - Weekend Overnight Shifts Available

Be the Calm Voice During Life's Most Critical Moments Emergency Veterinary Clinic of Niceville is seeking an experienced, compassionate Veterinary Receptionist / Client Service Representative (CSR) to join our emergency and critical care team! As the only 24/7 emergency veterinary hospital serving Niceville and the surrounding Emerald Coast communities, we're trusted to care for pets when they need us most. Our reception team plays an essential role in that experience, serving as the first point of contact for worried pet owners while helping coordinate communication and patient flow throughout the hospital. If you're an experienced customer service professional who thrives in a fast-paced environment, communicates with compassion, and can remain calm under pressure, we'd love to meet you. What You'll Do Client Care & Communication Welcome clients and patients with warmth, empathy, and professionalism. Answer multi-line phones and appropriately prioritize urgent and emergency calls. Coordinate emergency walk-in arrivals and communicate with the medical team. Collect accurate client information, patient histories, and medical records. Provide updates and communicate next steps with clients while navigating sensitive situations. Hospital Operations Coordinate patient flow between reception and the medical team. Prepare estimates, process invoices, collect payments, and handle financial transactions accurately. Assist with prescription requests and medication or food pickups. Maintain accurate electronic medical records and client documentation. Keep the reception area organized, welcoming, and professional. Team Collaboration Work closely with emergency veterinarians, veterinary technicians, assistants, and hospital leadership. Support fellow team members during busy emergency periods. Adapt to changing caseloads while maintaining a positive, solution-oriented approach. What We’re Looking For Previous experience as a Veterinary Receptionist, Veterinary CSR, Client Service Representative, Medical Receptionist, or Customer Service Professional. Veterinary hospital experience strongly preferred; emergency, specialty, urgent care, or human healthcare experience is a plus. Excellent communication, customer service, and conflict-resolution skills. Strong organization, attention to detail, and multitasking abilities. Comfortable using computers, scheduling software, and electronic medical records. Ability to prioritize competing responsibilities while maintaining accuracy. Compassionate, dependable, and team-oriented with a genuine interest in helping people and their pets. Full-Time | Friday, Saturday & Sunday | 7:00 PM–7:00 AM Consistent three-night schedule. Dedicated weekend overnight coverage. Opportunity to support a 24/7 emergency and critical care hospital. Eligible overnight and weekend shift differentials may apply. Physical & Work Environment Emergency veterinary medicine is active and unpredictable. Candidates should be comfortable: Standing and walking for extended periods. Moving between reception, treatment, and client areas. Assisting with pets weighing up to 50 pounds, with assistance when appropriate. Working around animals of varying sizes, temperaments, and medical conditions. Exposure to animal hair, dander, odors, cleaning chemicals, noise, and occasional bodily fluids. Remaining calm and professional during emotionally difficult situations involving sick or injured pets. What We Offer Competitive hourly compensation: $18.00–$22.00 per hour, based on experience and qualifications. Eligible overnight and weekend differentials may be available. As part of Innovetive Petcare, eligible team members have access to a comprehensive benefits package, including: Health & Wellness Medical, dental, and vision insurance Short-term and long-term disability Life insurance Employee Assistance Program (EAP) Calm Health mental wellness resources Financial Benefits 401(k) with company match Paid time off (PTO) Paid holidays Flexible Spending Account options Professional Development & Additional Perks Continuing education and training opportunities Career advancement and leadership development Employee discounts on veterinary services and pet care Rocket Lawyer legal assistance program Supportive, collaborative hospital culture Benefits and eligibility are subject to employment status and applicable plan requirements. Emergency medicine is challenging, but incredibly rewarding. When clients arrive during some of the most stressful moments of their lives, your compassion, communication, and professionalism can make a lasting difference. Our recently remodeled hospital offers: Advanced emergency and critical care medicine Digital radiology and ultrasound Endoscopy Full in-house reference laboratory High technician-to-doctor staffing ratios A collaborative team culture focused on exceptional patient care You'll work alongside experienced emergency veterinarians, credentialed veterinary technicians, assistants, and hospital leadership in an environment where Client Service Representatives are valued members of the medical team. If you're looking for a consistent weekend overnight schedule and an opportunity to make a meaningful difference in emergency veterinary care, we'd love to meet you! Apply today and become part of the team supporting pets and families across Florida's Emerald Coast. About Emergency Veterinary Clinic of Niceville Emergency Veterinary Clinic of Niceville is a growing emergency veterinary care facility providing exceptional veterinary care in the Northwest Florida Panhandle. Our sister practice in Destin grew so much, we opened our flagship location in Niceville in 1995.  We were created by area veterinarians to fill the after-hour and critical care needs of their patients, and we continue to serve that capacity for the entire region with two locations.  Our full-service emergency and critical care practice is located on the Emerald Coast of Northwest Florida with its sugar sand beaches and multi-cultural lifestyle.  We see a large and diverse caseload and set high standards for emergency and critical care medicine.  Our practice is well equipped with digital radiography, ultrasound, endoscopy, doppler, and a surgical suite. We house a full-service Veterinary Reference Laboratory that provides STAT laboratory testing for our patients. We provide hematology, chemistry, endocrinology, coagulation, blood gas, lactate, urinalysis, and additional routine tests. We have a highly trained and experienced support staff with a high staff-to-doctor ratio to allow for excellence in the care of our emergency and critically ill patients. We take every step to give pets the best possible care and the first step is our wonderful staff. Equal Opportunity Employer Policy Emergency Veterinary Clinic of Niceville is an Equal Opportunity Employer and a member of E-Verify.  We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.