Veterinary Client Liaison

Veterinary Client Liaison | $25–$29/hr based on experience and clinical certification Florida Veterinary Referral Center | Estero, FL Full-Time | Five 8-Hour Day Shifts | Schedule to Include Weekends & Holidays Florida Veterinary Referral Center (FVRC) is seeking a full-time Veterinary Client Liaison to join our Clinical team in Estero, FL. This role is ideal for an experienced veterinary professional who excels at client communication, care coordination, and building trusting relationships during every stage of a patient's treatment. As the primary connection between clients and our medical team, you'll play a vital role in ensuring compassionate communication while supporting exceptional specialty and emergency patient care. Compensation $25–$29/hour based on experience and clinical certification Full-Time Benefits Medical, dental, and vision insurance Generous paid time off 401(k) with employer match Employee pet discount Continuing Education (CE) opportunities Leadership development and career growth opportunities Commitment to work-life balance And more! Schedule Full-Time Five 8-hour day shifts Weekend and holiday rotations required Responsibilities Client Communication & Support Serve as the primary point of contact for clients with hospitalized and specialty patients. Provide timely patient updates by phone, email, text message, and other communication platforms. Educate clients on treatment plans, procedures, medications, post-operative care, and discharge instructions. Translate complex medical information into clear, easy-to-understand language. Provide compassionate emotional support throughout each patient's treatment journey. Address client questions and concerns promptly while escalating issues appropriately. Promote an exceptional client experience through proactive communication and follow-up. Care Coordination Participate in patient rounds to remain informed of patient status and treatment plans. Collaborate with veterinarians, Veterinary Technicians, pharmacy staff, Client Service Representatives, and specialty departments to ensure continuity of care. Coordinate communication between Emergency and Specialty Services. Assist with scheduling specialty appointments as needed. Work with pharmacy staff to coordinate prescription fulfillment. Team Collaboration Foster effective communication between clients and the medical team. Support hospital staff during challenging client interactions. Identify opportunities to improve communication processes and client satisfaction. Maintain confidentiality while demonstrating sound judgment and professionalism. Conflict Resolution Address client concerns respectfully and professionally. De-escalate emotionally charged situations with empathy and confidence. Partner with hospital leadership to resolve concerns and maintain positive client relationships. Administrative Support Document client communications accurately within the medical record. Support departmental workflow and operational efficiency. Assist with hospital initiatives focused on improving client experience and service quality. Participate in referral relationship initiatives, quality improvement projects, and other special assignments as needed. Qualifications Minimum of 3 years of veterinary experience required, Licensed Veterinary Technician (CVT, LVT, or RVT) preferred Previous emergency and/or specialty veterinary hospital experience preferred Fear Free® Certified Professional preferred Excellent interpersonal, verbal, and written communication skills Strong organizational and time management abilities, ability to prioritize multiple responsibilities in a fast-paced hospital environment Professional demeanor with exceptional integrity and confidentiality, strong conflict resolution and client service skills Proficiency with veterinary practice management software and Microsoft Office Bilingual or multilingual communication skills are a plus Fluent English speaking and reading skills required About the Hospital Florida Veterinary Referral Center (FVRC) is a leading emergency and specialty veterinary hospital dedicated to providing advanced medical care through collaboration, innovation, and compassion. Our experienced team of specialists, emergency clinicians, Veterinary Technicians, and support professionals work together to deliver exceptional care while creating an outstanding experience for pets, their families, and referring veterinarians. We are committed to fostering a supportive workplace built on teamwork, professional development, and clinical excellence. Surrounding Areas Located in Estero, FL, Florida Veterinary Referral Center is conveniently accessible from Fort Myers, Bonita Springs, Naples, Cape Coral, Lehigh Acres, San Carlos Park, and surrounding Southwest Florida communities. The area offers beautiful Gulf Coast beaches, year-round outdoor recreation, excellent dining and shopping, and a vibrant coastal lifestyle, making it an outstanding place to grow your veterinary career. Join Us Ready to make a meaningful impact on the client experience while supporting exceptional veterinary medicine? Apply today to join the team at Florida Veterinary Referral Center and help strengthen the connection between our clients, patients, and medical teams. Estero, FL Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.