Experienced Veterinary Receptionist

Are you an experienced Veterinary Receptionist looking for a flexible part-time opportunity with a collaborative team that values exceptional client care? Doral Centre Animal Hospital is seeking a compassionate, organized, and client-focused Veterinary Receptionist (Client Service Representative) to join our growing team. As the first point of contact for our clients and patients, you'll play an essential role in creating a welcoming experience while supporting our doctors, technicians, and hospital operations. If you enjoy building relationships with pet owners, thrive in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to meet you. Why Join Doral Centre Animal Hospital? At Doral Centre Animal Hospital, we believe exceptional veterinary medicine begins with exceptional client service. Our reception team helps guide clients through every stage of their pet's visit while working alongside an experienced medical team committed to compassionate, high-quality care. This is an excellent opportunity for someone looking to continue growing their career in veterinary medicine while maintaining the flexibility of a part-time schedule. What You'll Do As a Veterinary Receptionist, you'll serve as the communication hub of the hospital by: Welcoming clients and patients with professionalism, warmth, and compassion Answering multi-line phones, scheduling appointments, and managing daily calendars Checking patients in and out while ensuring accurate documentation Maintaining electronic medical records with attention to detail Processing invoices, payments, and client financial transactions Explaining hospital services, appointment expectations, and discharge instructions Assisting with prescription requests and medication pick-up coordination under veterinarian direction Communicating effectively with veterinarians, technicians, and support staff to ensure efficient patient flow Providing calm, empathetic support during urgent or emotionally sensitive situations Helping maintain an organized, welcoming front desk and lobby environment What We’re Looking For: We're seeking someone who is: Experienced in veterinary client service (not an entry-level position) Passionate about helping pets and the people who love them Friendly, professional, and confident communicating with clients Comfortable multitasking in a busy veterinary hospital Organized, dependable, and detail-oriented Able to remain calm under pressure while prioritizing multiple responsibilities A collaborative team player who enjoys supporting others Preferred Qualifications Minimum of one year of veterinary receptionist, veterinary client service, or medical front desk experience Previous experience in a veterinary hospital or animal healthcare setting Familiarity with veterinary medical terminology Experience with veterinary software such as Cornerstone, AVImark, ezyVet, or similar platforms Bilingual (English/Spanish) strongly preferred Physical Requirements This position requires the ability to: Sit, stand, and walk for extended periods throughout the workday Frequently bend, stoop, kneel, and reach Lift and carry up to 40 pounds independently and heavier pets with assistance Safely handle dogs, cats, and other companion animals of varying sizes and temperaments Work in a veterinary healthcare environment with routine exposure to animal dander, fur, saliva, cleaning chemicals, disinfectants, medications, and occasional loud noises Perform repetitive computer and telephone tasks while maintaining excellent attention to detail Why You'll Love Working With Us: Schedule This is a part-time position offering approximately two shifts per week. Rotating 10- or 12-hour shifts Schedule and Availability: 7:00 AM – 1:00 AM, Monday through Sunday Flexibility to support evenings, weekends, and rotating holidays is required (employees are not scheduled every holiday but are expected to participate in holiday coverage) Compensation $18.00-$22.00 per hour, based on experience and qualifications Part-Time Benefits & Perks We believe in supporting our team members both professionally and personally. Eligible team members enjoy: Employee discounts on veterinary services and products Comprehensive onboarding and hands-on training Continuing education and professional development opportunities Access to Penn Foster Veterinary Technician scholarship opportunities for eligible team members interested in advancing into a credentialed veterinary technician career CalmHealth mental wellness resources Rocket Lawyer legal resources A collaborative hospital culture that values teamwork, communication, and career growth Opportunities for future advancement as our hospital continues to grow If you’re an experienced Veterinary Receptionist or Client Service Representative looking for a part-time opportunity in a dynamic and compassionate hospital, we encourage you to apply. Join a team where your communication skills, attention to detail, and passion for animal care make a difference every day. About Doral Centre Animal Hospital For over 25 years, Doral Centre Animal Hospital has been a trusted pillar in the Doral, FL community, offering a unique blend of general practice and 24/7 emergency care. We’re more than just a hospital—we’re a state-of-the-art facility dedicated to providing comprehensive, compassionate care for every stage of your pet’s life. At Doral Centre, we believe that great care starts with a great team. That’s why we invest in continuous education, training, and the latest veterinary technology, ensuring our staff is empowered to provide the highest standard of care. Doral Centre Animal Hospital: Combining expertise, innovation, and compassion to deliver exceptional care to pets and peace of mind to their families.  Equal Opportunity Employer Policy Doral Centre Animal Hospital is an Equal Opportunity Employer and a member of E-Verify.  We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.