Client Service Supervisor

Are you an experienced Veterinary Receptionist, Lead CSR, Veterinary Client Service Representative, or Veterinary Front Desk Supervisor looking to take the next step in your career?  Doral Centre Animal Hospital is seeking a Lead Veterinary Receptionist and Client Service Supervisor to help lead, develop, and inspire our growing Client Service team.  This is not an entry-level position.  We are looking for a confident veterinary professional who thrives in a fast-paced veterinary hospital, enjoys coaching and mentoring others, and understands the critical role the front desk plays in delivering an exceptional client experience.  As the leader of our Client Service team, you will serve as the bridge between pet owners, veterinary professionals, and hospital leadership—ensuring every client interaction reflects our commitment to compassionate care, operational excellence, and outstanding service.  What You'll Lead Veterinary Client Service Operations  Lead daily front desk operations and client service workflows  Ensure exceptional client experiences from check-in through discharge  Support appointment scheduling, client communication, and hospital flow  Manage client concerns, service recovery, and escalated situations  Maintain accurate medical records, invoicing, and client documentation  Team Leadership and Staff Development  Assist with recruiting, interviewing, onboarding, and training new CSRs  Coach and mentor Client Service Representatives to support performance and growth  Conduct performance evaluations and ongoing development conversations  Foster a positive, accountable, and collaborative team culture  Help create clear expectations and consistent service standards  Hospital Operations and Workflow Management  Ensure client callbacks, follow-up communication, and front desk responsibilities are completed efficiently  Identify workflow opportunities and implement process improvements  Co-lead monthly CSR team meetings with hospital leadership  Support implementation of hospital initiatives and operational changes  Partner with leadership to improve efficiency, communication, and client satisfaction  Financial and Administrative Support  Review Accounts Receivable reports and assist with collection efforts  Support billing accuracy, financial compliance, and front desk accountability  Assist with operational reporting and hospital performance initiatives  What We’re Looking For: Veterinary Client Service Experience  Minimum 2+ years of experience in a Veterinary Hospital, Emergency Veterinary Hospital, Specialty Hospital, Urgent Care, or General Practice setting  Previous experience as a:  Veterinary Receptionist  Client Service Representative (CSR)  Veterinary Front Desk Coordinator  Lead Receptionist  Medical Receptionist  Client Service Supervisor  Leadership Experience  Experience training, mentoring, coaching, or leading team members  Strong conflict resolution and client service skills  Ability to manage multiple priorities in a fast-paced environment  Strong organizational and communication skills  Preferred Qualifications  Prior supervisory or leadership experience within a veterinary hospital  Experience with Instinct, ezyVet, Cornerstone, AVImark, or other veterinary software platforms  Familiarity with Accounts Receivable processes and front desk performance metrics  Bilingual English and Spanish highly preferred  Who Thrives in This Role?  You are:  ✔ A natural leader who enjoys developing others  ✔ Passionate about veterinary medicine and client service  ✔ Organized, detail-oriented, and solutions-focused  ✔ Comfortable navigating difficult client conversations  ✔ Able to remain calm and professional during busy or high-pressure situations  ✔ Motivated by continuous improvement and operational excellence  ✔ Excited to help build and strengthen a high-performing veterinary team  Schedule Requirements  Full-Time Position  Flexible availability required  Ability to support evenings, weekends, and holiday rotations as needed  Full-Time Benefits Through Innovetive Petcare  Doral Centre Animal Hospital is proud to partner with Innovetive Petcare, offering a comprehensive benefits package that supports your health, wellbeing, and professional growth.  Why You'll Love Working With Us: Competitive Compensation  Medical, Dental, and Vision Insurance  401(k) with Company Match  Paid Time Off (PTO)  Paid Holidays  Employee Assistance Program (EAP)  Employee Pet Care Discounts  Life Insurance and Disability Coverage  Professional Development Opportunities  Leadership Development and Career Growth  Access to a National Network of Veterinary Professionals  Join a Team That Values Leadership  At Doral Centre Animal Hospital, we know exceptional veterinary care starts with exceptional client service.  If you're ready to lead from the front, mentor others, improve hospital operations, and help create an outstanding experience for pets, clients, and team members alike, we want to hear from you.  Apply today to join Doral Centre Animal Hospital as our next Lead Veterinary Receptionist and Client Service Supervisor.  About Doral Centre Animal Hospital For over 25 years, Doral Centre Animal Hospital has been a trusted pillar in the Doral, FL community, offering a unique blend of general practice and 24/7 emergency care. We’re more than just a hospital—we’re a state-of-the-art facility dedicated to providing comprehensive, compassionate care for every stage of your pet’s life. At Doral Centre, we believe that great care starts with a great team. That’s why we invest in continuous education, training, and the latest veterinary technology, ensuring our staff is empowered to provide the highest standard of care. Doral Centre Animal Hospital: Combining expertise, innovation, and compassion to deliver exceptional care to pets and peace of mind to their families.  Equal Opportunity Employer Policy Doral Centre Animal Hospital is an Equal Opportunity Employer and a member of E-Verify.  We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.