Veterinary Receptionist/CSR

Mt. Pleasant Hospital for Animals and Pleasant Paws Pet Center are looking for Client Service Representative (CSR). We deal both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front desk operations. A CSR is the client’s first and last impression of Pleasant Paws Pet Center and is important that all clients feel welcome, safe and comfortable. Essential Functions and Responsibilities: Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment Respond with compassion and empathy in stressful and emotional situations Maintain a clean, stocked and orderly lobby and front office area Educate clients on wellness plans, food and products sold in waiting room Perform opening and closing procedures, end of day reports and deposits Data Entry: records, client questionnaires, referral information, ect Distribute mail Ensure that referral letters and lab results go to the corresponding veterinarians Admit patients: ensuring that the patient is weighed, and all information is current. Skills and Qualifications: 1-3 years’ experience in veterinary practice (or human medical practice) preferred - but not required. We are willing to train the right person! Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter) Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal There must be a general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team. Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit Excellent communication skills with clients and team members Proficient time management, ability to problem solve, learn, and handle multiple tasks Enthusiastic team player with a patient, and positive professional attitude. Must be able to work seated for a majority of day