Practice Manager

We're seeking an experienced Practice Manager to lead our team at Dugan's Veterinary Hospital in Aurora, CO. Reports to: District Director Salary: $65,000 - $70,000 annually, plus quarterly bonus opportunities Core Responsibilities: - Support the mission, vision, culture, and policies of Destination Pet - Ensure exceptional customer service through direct interaction with clients, associate training, complaint resolution, and service delivery - Collaborate regularly with Destination Pet support staff (Operations, Human Resources, Marketing, Facilities, Legal, etc.) - Maintain cohesiveness across all pet care services and facilitate cross-training as needed - Manage all clinic staff, including hiring, motivating, training, promoting, counseling, and terminating when necessary - Oversee staff scheduling to provide outstanding service while adhering to budget constraints - Manage center payroll and ensure timely approval - Ensure compliance with federal and local labor laws (OSHA, EEOC, ADA, Fair Labor Practices) in partnership with Human Resources - Promote employee safety through training, enforcement of safe-handling protocols, and adherence to safety policies - Conduct and deliver annual performance reviews for team members - Monitor and respond to the needs of pet guests to ensure their safety, security, and comfort - Resolve all customer and staff complaints promptly - Manage the center’s social media accounts with weekly postings and customer engagement - Develop and execute local marketing initiatives to attract new customers and increase sales - Represent Destination Pet at community events and establish partnerships with local businesses - Maintain appropriate inventory levels, reorder, and restock supplies as necessary - Oversee all center computer systems - Address maintenance needs to ensure a safe and comfortable environment for pets and staff - Utilize financial reports and statistics for decision-making - Manage cash handling, including acceptance of payments and end-of-day cash drawer reconciliation - Ensure timely completion of bank deposits - Provide assistance to team members as needed Expertise & Experience: - Bachelor’s degree or RVT certification is a plus - Passionate team player and strong motivator - Proven track record of driving performance excellence through effective people management - Minimum of five years’ full P&L management experience, preferably in hospitality, service, or retail - Strong problem-solving skills, sound judgment, confidentiality, and professionalism in interactions with colleagues, clients, and the public - Proficiency with Microsoft Office Suite and database applications - Ability to multitask and manage time effectively under strict or conflicting deadlines - Excellent oral presentation, writing, and analytical skills - Strong interpersonal, communication, and motivational abilities - Exceptional customer service skills - Veterinary experience required - Experience managing inventory and accounts payable Physical Requirements: - Availability to work evenings, weekends, and holidays - Ability to frequently lift up to 40 pounds - Ability to stand, walk, and climb stairs for the duration of the shift - Proficiency in operating computer systems and multi-line telephones - Ability to handle dogs on leashes - Capability to work in an environment with exposure to disinfectants, sanitation chemicals, animal dander, and excretions Benefits: - Health, vision, dental, long-term and short-term disability, life insurance - Stable, start-up mentality company with secure funding - 401(k) with up to 5% match - Pet care discounts - Generous paid time off - Opportunities for career growth within a network of like-minded professionals Apply online or send your resume to our Veterinary Recruiter - Valerie Wells, RVT at: valerie.wells@destpet.com