Overview
Crystal Springs Pet Hopsital is dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service. We believe in treating every patient as if they were our own pet, and giving them the same loving attention and care. We are a group of highly trained, experienced animal lovers who are devoted to giving our patients the best care possible
Requirements
Client Service Representative (CSR) 📍 San Mateo, CA 🏥 Crystal Springs Pet Hospital 💲 $25–$30/hour (based on experience) About Us Crystal Springs Pet Hospital is a full-service small animal practice in San Mateo, CA, providing high-quality medical, surgical, dental, and preventive care. We’re a collaborative, client-centered team committed to compassionate care, low-stress handling, and creating a positive experience for pets and their people. What You’ll Do Be the first and last impression—greet clients with warmth and professionalism Manage phone, online, and in-person communication Schedule appointments and keep the daily flow running smoothly Coordinate communication between clients, DVMs, and technical staff Maintain accurate records and communicate with outside clinics/labs Review invoices, process payments, and support prescription fulfillment Keep client-facing areas clean, organized, and welcoming Educate clients on services, products, and pharmacy options About the Team & Hospital Collaborative, team-oriented environment with a focus on communication and support Dedicated to high-quality medicine and exceptional client service Committed to efficiency, teamwork, and a positive culture Focus on patient comfort and low-stress handling What We Offer Medical, dental, and vision insurance 401(k) with company match Paid time off + paid holidays CE allowance & growth opportunities Employee pet discounts Flexible scheduling Full-time hours (30–40/week)