Customer Service Representative

Customer Service Representative $26.00–$30.00/hour (DOE) + $5.50/hour Shift Differential (6:00 PM–6:00 AM)Full-time opportunity in San Francisco, CaliforniaSchedule: Full-time | Four 10-hour shifts with varying start times Join the Client Care team at SAGE San Francisco, where you'll be the first point of contact for pet owners seeking emergency and specialty care. As a Customer Service Representative, you'll help create a compassionate, welcoming experience while supporting one of Northern California's leading veterinary specialty hospitals. Why Join SAGE San Francisco At SAGE San Francisco, part of Ethos Veterinary Health, we provide advanced emergency and specialty care through collaboration, innovation, and compassion. Our state-of-the-art hospital offers services including Emergency & Critical Care, Surgery, Internal Medicine, Cardiology, Oncology, Neurology, and more, supported by advanced technology such as MRI, CT, fluoroscopy, and digital radiography. Our culture is built on teamwork, respect, and continuous learning. We value every team member and are committed to creating an environment where you can grow professionally while making a meaningful difference for pets and their families. In Your Day-to-Day, You Will Welcome clients and patients while providing exceptional customer service during emergency and specialty visits. Answer phones, schedule appointments, and manage client communications. Obtain accurate patient and client information and maintain medical records. Coordinate with veterinarians, technicians, and hospital staff to support efficient patient flow. Assist clients with estimates, payments, and general hospital information. Provide compassionate support to clients during emotionally challenging situations. Maintain a professional, organized, and welcoming reception area. Work closely with veterinarians, technicians, and support teams. Contribute to a positive, team-focused hospital culture. What You Bring Minimum of one year of customer service experience, preferably in a veterinary or healthcare setting. Excellent communication and interpersonal skills. Ability to multitask and remain calm in a fast-paced environment. Compassionate, dependable, and team-oriented approach. Strong organizational and problem-solving skills. Commitment to providing exceptional client service. Perks & Benefits Benefits for this role may include health insurance (medical, dental, vision), retirement benefits, paid time off (including sick leave and vacation), short-term and long-term disability, and life insurance. Competitive compensation plus $5.50/hour shift differential 401(k), paid vacation and sick leave VetBloom continuing education, paid professional development opportunities, and career advancement across more than 150 Ethos hospitals Employee Assistance Program (EAP), mental health and wellness resources, and onsite wellness sessions where available Bring-your-pet-to-work program and a 50% employee discount on emergency and specialty veterinary care Comprehensive medical, dental, vision, disability, and life insurance Location Highlight Located in the heart of San Francisco, SAGE offers the opportunity to build your career in one of the nation's leading specialty veterinary hospitals while enjoying everything the Bay Area has to offer—from world-class dining and entertainment to beautiful parks, beaches, and outdoor recreation. About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine and help shape what veterinary care becomes next. Across our network of more than 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow professionally and personally. At Ethos, you inspire hope, deliver exceptional care, and help create outstanding experiences for pets and their families. Join Us At Ethos, this isn't just a job—it's an opportunity to build a rewarding career while supporting pets, their families, and an exceptional veterinary team every day. Candidates can confidentially submit their CV to the Talent Acquisition team. Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment decisions are based on qualifications, competence, merit, and business need.