Concierge

Fauna Veterinary Collective is an open-concept small animal and exotic animal general practice. What does open-concept mean? It means we do things a little differently. Instead of taking pets to the back and having clients wait outside, we invite pet parents to be part of their pet's care. They can join appointments, participate in the experience, and be involved in their pet's medical journey. We believe in making veterinary medicine more personal, collaborative, and accessible. We know our approach isn't for everyone, but it's exactly the kind of practice we wanted to create. At Fauna, veterinary medicine is about more than treating animals. It's about the relationships we build with the people who love them and the experience we create for everyone who walks through our doors. We're growing our team and currently have a concierge position available! FULL-TIME CONCIERGE We're looking for someone who genuinely loves hospitality, people, and creating an exceptional client experience. Our Concierge team is often the first point of contact for clients, and we believe that interaction sets the tone for their entire visit. Primary responsibilities include: answering incoming calls, return phone calls, respond to client emails, check in and out clients, organize medical records, schedule appointments, help clients navigate our services, process payments, keep client-facing spaces clean, and assist with other administrative tasks. Experience in veterinary medicine is a plus, but not a requirement. Schedule: Monday/Tuesday/Thursday/Friday 9:30 am - 8:30 pm Compensation: starting at $20/hour Benefits Include: FIGS scrubs Employee pet discount Holidays and weekends off Health insurance offered 401k offered Fauna merch